CSD Policies
I have worked in Asda front end for about a year and a half. When i first started i was trained on the CSD, and would cover breaks and occasionally help out with queues.
Recently, for the past month and a half, I have been placed on CSD for my entire shift including closing. Now i’m 20 years old, and possibly not the most confident person, in terms of standing my ground and dealing with difficult customers.
The main CSD colleagues in my store are all older women, and are very skilled and can stand their ground. But a lot of them are very lenient.
It is quite frustrating for me due to customers knowing this and coming to me expecting refunds. For example, this lady came in the store with over £300 of baby clothes that she claimed was a gift, and due to this didn’t have a receipt. I replied by saying unfortunately due to the high value of this return i would need proof of purchase to take the items back. More so because I don’t want it to come back to me. I genuinely couldn’t give a shit about it 😂.
Anyways, she got very rowdy and said one of my colleagues had taken back £100 of clothing and did an exchange without receipt for her, and said it was unacceptable that i wasn’t taking it back. I understand it’s frustrating being left with a whole load of clothes that don’t fit when they were gifts. But surely you wouldn’t think that is feasible?
Could I bring this up to manager/ section leader to maybe have a word with the other CSD colleagues about being so lenient on returns? especially for clothing. don’t get me wrong, i take quite a lot back as well, usually as long as it’s under £25 with no recipe, more so because you don’t have to write it up lol.
This is a part time job while i’m at uni, so it’s not a big deal, but at the same time i’m a worrier and my anxiety is sky high every-time i’m on the CSD. So some back up from everyone else would be nice 😂