r/monzo

Monzo added a Cifas "false application / false documentation" marker for an account I applied for in Nov 2024 (got refused). They're saying my driving licence was forged or stolen, but it's my real one and I can prove it with a DVLA share code. The address was correct too.

Thing is, they only filed it in Sept 2026, same day I sent them a data request about a different account opened in my name back in May 2024 (not me, different DOB) as a result of identity fraud.

Already got a final response rejecting my complaint, and I've emailed again with proof the licence is real.
Anyone had one of these removed by proving the ID was genuine?

-Wait for Monzo or go straight to the FOS or via CIFAS?

-Should I be worried about my other bank accounts?

Hello everyone,Just got my Aura card today (got a £4.5k limit. Moving over from HSBC Purchase Plus and Barclaycard Cashback).

I was pretty confused about a couple of things before getting it, so I wanted to share what I figured out in case anyone else is in the same boat:

1. Existing Google AI Plus (2TB) subs
   I already had a running subscription. If you link it via Monzo, it seamlessly takes over the plan AND you actually get a partial refund for whatever time you had left on your original sub. Pretty sweet!

2. Flex style instalments
   I asked support if Aura lets you pay in instalments like Flex. I got completely mixed answers. One agent said no because they're different products and another said yes but only with interest. I made a purchase today and can confirm it works like normal Flex! You get the standard options: pay at the end of the cycle, 3 months at 0%, or 6, 9, or 12 months with interest.

Anyway, just wanted to put this out there! Hope it helps someone.

The old one was still a bit too punchy for my taste, but it was tolerable. The new one makes me jump out of my seat every time it plays. It sounds like the Netflix opening chime has been pitch-shifted up a couple octaves and the coin clink overlaid on top.

I'd love it if there were a selection of notification sounds or something. I don't want to turn notifications off, because I genuinely find it useful to keep tabs on what's happening in the account, but if my notification volume is turned up, it's just too much.

Looking at the Monzo Perks and it says the Rail Card you get is for use on trainline.

Does this mean it can’t be used at all on other train operator sites/apps?

Mainly use LNER routes and like the benefits that app gives so was hoping it is usable through tickets bought there too.

Thanks for any responses

Monzo are going against their terms and conditions and refusing to pay a £100 promotional bonus for paying two salaries of £300 plus for two consecutive months

They are stating the payment needs to be BACS transfer to be eligible, however the terms and conditions state that Faster Payment is eligible

Has anyone else has this issue?

As a Max subscriber, could there be an alternative to Greg's that's a little bit healthier? Maybe one Boost juice per month? Something like that?

has anyone ported original number to Monzo mobile on Android in UK ?

my RCS was stuck on the temp number for a day, now stuck trying to connect to the ported number for 2 days, when In google for solutions they haven't worked

wondering if RCS has worked for anyone else on Android ?

Monzo doesn't show payee images on the activity feed or on the pay someone page, so why does it let you upload them in the first place? For an app that's superior to most other banks, this seems like something out of 1996. I think it makes the activity feed look really ugly, seeing lots circles with initials in them. I know I'm nitpicking but it's annoying.