issue with biometrics on app
I just set up a natwest account after receiving my card today and i managed to sign in until it asked me to set up the biometric thing where you scan your face
i tried to scan my face and it scanned, but then said 'something went wrong' and told me to try again, so i tried again until it cancelled the entire thing and made me sign up again from the start
after i did this again and opened the app a second time, it came up with the thumb print to sign in (so it DEFINITELY knows my details and has set the app up), it then said 'lets finish setting up your app' and made me try to set the face scan up again and has no way to skip it...
the app will not let me continue and get into the app without setting this up, but every single time i try to set it up, it says something went wrong again
has anybody else had this issue? i have managed to successfully sign in on my laptop, so it's not urgent but does anybody know how to fix this