25+ year seller here, with a question about returns
I sold three bottles of body spray for $200. The buyer sent a photo showing one bottle that supposedly partially leaked in transit. I find that hard to believe as the tops were screwed on very tightly and taped shut. Anyhow, they stated the other two bottles were just fine, but are requesting a return. I have messaged them twice in the last few days offering a $70 partial refund for that bottle and haven't heard back. Is my only option to just allow a full return, otherwise eBay will refund them anyhow? It just doesn't make sense to me that they'd want to send them all back instead, considering they are all the same scent and two bottles are perfectly fine. Thanks for any input, this is the first time ever (nearly 1k sales in over two decades) that I've had an item arrive with issues or a return.