Worst Experience with Delhivery
I've been using Shiprocket for my business for several months, and I recently had one of the worst experiences I've ever had with a courier partner.
I chose Delhivery for one of my shipments. The pickup was scheduled for the next day, so I packed the order and waited. No one showed up, and I didn't receive any call. A little later, I checked the tracking and was shocked to see that the pickup had been marked as "Seller refused to hand over the shipment."
That was completely false. Nobody had even come to my location.
After raising a complaint with Shiprocket, the pickup executive, Ahad, finally called me. Instead of asking when he could collect the parcel, he insisted that I send him a photo of the packed shipment. I refused because I've had previous experiences where pickup agents asked for package photos and later used them as "proof" of pickup even though they never actually collected the parcel.
To avoid any further issues, I cancelled the shipment.
A while later, I received another call from someone introducing himself as a Shiprocket employee. During the conversation, it became clear that he and Ahad were together (he most probably told his senior that I filed a complaint against him). The person, Tarun Sharma, who was probably a senior at Delhivery, started speaking aggressively, and both of them shouted at me over the phone. Before disconnecting, they even threatened me by saying that they would never pick up my future orders.
Later, I verified that Tarun Sharma was actually associated with Delhivery, not Shiprocket. That means he had falsely represented himself as a Shiprocket employee while speaking to me.
As a seller, I understand that delays happen and pickups can occasionally be missed. What I cannot accept is a false pickup attempt, misrepresentation, intimidation, and threats for simply reporting an issue through the proper channel.
I'm sharing this here to ask if anyone else has faced similar behavior from Delhivery pickup staff while booking through Shiprocket. Is this an isolated incident, or is it becoming more common?
Honestly, this experience has made me think twice before selecting Delhivery for future shipments. Companies like these should be shut down by the government.