u/Leather_Diet_7671

Hello fellow insurance for Allstate and Natgen. I just wanted to make a PSA to any agents out there- when you contact customer service because there is an issue with a policy due to a system issue, PLEASE keep in mind that this is NOT the reps fault and don’t take your anger out on them. Reps are doing everything that we can and trust that we are just as frustrated as you are. There have been numerous system issues over the last 2 weeks and we have received little to no updates from our “developers” who are in charge of resolving the issues so we are left trying to make the best decision that’s available and or just provide you with what we know (which is basically nothing). We are on the same team

Are there any IT humans, developers, etc. that can explain why there are so many system issues almost on a weekly basis? This week, there was a network outage which seems still not be resolved. At this point it’s ridiculous and unacceptable and customer service is getting all of the backlash.