r/AllState

My fiance and I just bought a 2023 Volkswagen Atlas while visiting Texas and drove it back home to Wisconsin. 5 days after the insurance policy took affect, my fiance turned a little too sharply at a gas station pump and dinged the rear quarter panel enough to cause $6000 worth of damage to the vehicle. After taking the vehicle to the local Allstate partner repair shop, Allstate contacted the shop telling them to halt all repairs accusing me and my fiance of committing insurance fraud. They are claiming the vehicle was damaged at the dealership before we bought the damn thing and want picture proof for what the car looked like before the collision. The dealership deleted all of their photographs after the sale citing no reason to waste hard drive space on a vehicle they no longer need to sell. Allstate has ignored all of my phone calls and voicemails for 5 days straight!!! I'm getting a lawyer and switching to Progressive!!!!

Hello! I am joining the NatGen team and was curious about differential pay.
I recently saw another post, but no answer, so I thought I'd give it a shot.

My shifts are going to be from 12:30 pm-11:00 pm, and wondering when differential pay will kick in.

Hello fellow insurance for Allstate and Natgen. I just wanted to make a PSA to any agents out there- when you contact customer service because there is an issue with a policy due to a system issue, PLEASE keep in mind that this is NOT the reps fault and don’t take your anger out on them. Reps are doing everything that we can and trust that we are just as frustrated as you are. There have been numerous system issues over the last 2 weeks and we have received little to no updates from our “developers” who are in charge of resolving the issues so we are left trying to make the best decision that’s available and or just provide you with what we know (which is basically nothing). We are on the same team

I think my policy isn't through allstate it's through direct general (stats with a 2) and usually when I try to log in it gives me a link that works but not this time. How do I log in to pay my bill?

For some reason it took almost three days to pick up my car from the lot when the app says one buisness day. They even lied and said that they tried to pick it up but it wasn't released yet. I was at the lot at 8am day after the accident, it was released.

Now its on to the adjuster and it says 2-3 buisness days. How many days can I expect this process to take? Is there anything on my end I should be doing?

So, another month has come to an end and man, do I hate this commission change. My monthly paychecks have cut in half since the 1at change happened. I was getting $4,000 to $6,000 paychecks before (I’m talking take home pay after taxes and health insurance bi weekly) and now I’m getting one $1200 paycheck and then one commission paycheck at the end of the month for maybe $2,500 to $3,000. I went from $10,000 a month to maybe $3,700 or $4,200 if I’m lucky. I don’t understand how they can change so much so fast and think we can just gloss over it and say “well you are being trained to sell more stuff to make up for that” and yet I’m still get direct auto calls from people who only want $35 insurance or nothing. These people don’t want to insure their house, boat, motorcycle, or get damn VIP. These people don’t HAVE a home they own, let alone a boat or anything else and THEY CANT AFFORD THE POLICY IM QUOTING THEM ALREADY. I feel like I’m screaming into the void here. I mention it in meetings and I get the usual response of well now you can sell more and you get points for bundling so now you can do that instead. Great, cool, amazing. Yet here I am, not able to do that because of the calls I’m getting. And I still got MORE with the old points system from selling one auto policy vs selling an auto and home owners. I get more points selling an auto policy with NGIC or direct now even after they took our points away; vs selling one auto and/or renters with Allstate. I just feel like I was lied to when I got hired on. I was “set up for success” and man, was it great. Until it wasn’t and now I’m left financially exhausted because while I get paid money, it’s not worth the same. They want me selling everything and pushing this and that and KPI this or KPI that and oh don’t forget to watch your acw and bundle rates and and and! I’m just goddamn tired. I’m so damn tired.

I applied for the coaching partner position does anyone know how or when I will hear back? It does not show up in my jobs hub active applications!

I’ve been with Allstate for home and auto for nearly 8 years. Always had the same credit card on reoccurring payment. Home payment is the 1st of the month and auto is the 15th. Never had an issue.

The May 1 payment got “declined” according to Allstate (that’s all the info they are giving me.) As well as the May 15 payment. Both hit me with a $50NSF fee ($100 total) I received a notice in the mail around May 20 about the May 1 payment so I check my credit card and there are no issues (my classic car insurance on the same card has no issues as well as all my other bills). I call Allstate to square up the missed payment and they tell me that I am not able to make a payment and must wait until June 1 for the system to charge my credit card. Declined again. (More fees)

I visit my local branch and offer to pay the entire policy in full if they waive all the NSF fees. They refuse. This was a day before my next bill, and they refused my paying the outstanding balance as well… stating that the next payment is already cued to hit my card. (Guess what…. It declined) My credit card company has said they see no declined payments. They believe Allstate is not even attempting to charge the card. Allstate says the issue is with my card and it’s my problem to fix. Not sure how to proceed. Allstate is playing hardball and wants extra money that is not rightfully owed to them. It seems stupid to not accept a full payment and waive the fees and retain a customer… this is any other creditors wet dream.

I’m prepared to cancel the policy and pay nothing. Any advice?

Hey everyone; I’m based in Las Vegas and was recently offered a role to be an Inside Auto Claims Adjuster; I was told I would be expected to get my license but no info on specifics as to which one. Anyone in Nevada know which one? I’m an anxious test taker and want to get ahead of studying prior to my start date. I’m also slightly confused as to why I’m expected to be licensed when in Nevada that is not a requirement for adjusters (I previously worked in claims at Progressive prior to Allstate).

Hi.. I have auto through Allstate covering my whole family of four (wife and 2 college aged kids). Previously only my wife and myself had enabled Drivewise on our phones and did our 50 trips as the kids were away at college... it didn't seem to make a difference other than "you're not saving the most you could blah blah" Now that they are home for the summer I worked out their invites and logins (super kludgy process BTW, especially for uninterested young adults).

What's odd is once they were enabled, the app is advising them that they don't in fact need to take 50 trips. It is however tracking them as normal. Is this due to them just joining? If it is really not a requirement, I'll just have them turn it off until renewal.

I heard they are testing AI agents at natgen
With the way AI agents are we out of job from Allstate or the industry ?

Are there any IT humans, developers, etc. that can explain why there are so many system issues almost on a weekly basis? This week, there was a network outage which seems still not be resolved. At this point it’s ridiculous and unacceptable and customer service is getting all of the backlash.

What can I expect as far as commission amount, call que and overall culture?

Hi all, currently in Ohio which may change the answers here, but I was wondering if there anyone in here who made the switch from a statefarm agent employee to and Allstate agency?

I’m heavily debating this right now, in talks with an agent. If you did, how did it go? How different are the systems, did you take a pay cut/was the comp plan better?

Are you still selling as much life insurance? Right now I’ve sold about 42 life policies so far into the year with bundling, I’m wondering if that will take a huge hit or if the policies are comparable.

Give me the good and the bad please! I’ve been with my agent for 5 years, this would be a huge change for my current office

Im planning on quitting Allstate but does anyone know will I get my commission that is supposed to be paid on July 12th? I work from in inside sales for corporate. When will benefits end? It was a short run at Allstate but I can’t take it anymore. Found a new job but my start date is July 7th. What do I do?? Help!!!

Four months ago while stopped at an intersection I was hit by another vehicle. Shortly thereafter I received a letter from the at-fault party’s insurance company (National General) that she was not covered at the time of the accident. I promptly forwarded this letter to my adjuster. My claim has still not been transferred to Uninsured Motorist coverage and I’m out the $750 deductible difference between coverages.

I’ve sent multiple emails to the adjuster, chatted with customer service and contacted my local agent. All result in “we’ll look into it and get right back to you”. Any other thoughts on how to wrap this up?

Edit: Called my agent again Friday and told her about how my adjuster keeps saying she’ll look into it and I never hear back. Agent said “I hate it when they do that. I’ll find out what’s happening and get right back to you within an hour”. I haven’t heard from the agent since 😜

Why somedays is every call so easy, every customer is looking to buy same day, no weird situations, every quote competitive and customers don’t have any issues. Vs somedays it’s all bad transfers, high quotes, declines , every customer is difficult and stuff like that.

I have been working here since November. I I am an inbound agent for Allstate didn’t get into production until probably March.
I absolutely love this job going in, but I’m stuck in tier 3, and now they even have me selling Natgen only some days.
I do the behaviors they tell me, but in tier 3, no one wants to buy some days. I have really good days and other days I make zero sales I try to bring up value and ask for the sale, but even then they either laugh or just hang up.

I don’t know what else to do.

Anyone else on the same boat? The bonuses are not worth it anymore.

When you chat in please be aware. Your are not the only one chatting in.

Also you are not the only person the rep is online with. They can be on 3 chats at a time. Making investigation harder.

Allstate is afraid to say this...