AllState Protection Plan is a scam
Google reports that many consumers are calling these "protection plans" a quasi scam. My own experience is that it is very difficult to navigate, to the point where I just gave up and bought a brand-new appliance. Not worth my time fighting. Lesson learned. Stay away.
Here's what happened: I bought a washer online from Home Depot. The protection plan assured me that we'd get service within 3 days if anything broke.
Two years later, the washer breaks.
I hop online and start filing a claim.
It can't find my policy. No worries.
I call the number; it keeps saying to go online, but I successfully navigate to the operator.
"Oh you need to send the receipt in."
Weird. I literally have an email with the plan number and everything, but OK. It's online. I have all my emails; let's go.
I sent it in. I get confirmation that it was received. And then...Crickets.
I call again. "Oh, we see that you started something, but you have to send in your receipt. We see that the price you paid is more than what we show"
I said, "Why does that matter? Just send a tech to fix this thing?"
I was naive to think that they do this...Now I understand, after reading all the Reddit reviews, that what they actually do is deny and delay, and grudgingly give something when they absolutely have to.
"You need to send in your receipt again"
I did. And waited 4 more days. And called again. And tried again online 3 more times.
I'm done. I bought a new appliance, and I will never again get any kind of Allstate insurance or protection plan. You win. I hope you enjoy my $100.