Ziply Fiber won’t schedule installation until current tenant cancels service—is this normal?
Hi everyone,
I’m moving into a rental on July 1 and trying to get my Ziply Fiber internet set up.
When I called Ziply, they told me they can’t schedule our installation until the current tenant requests cancellation of their service effective June 30. Apparently, the existing service is still active on the property.
The problem is that the earliest technician appointment available is already July 7, and if the current tenant delays requesting the cancellation, our installation could be pushed back even further. Since we’re moving in on July 1 and both work from home, this is a big concern.
Has anyone dealt with this before? Is there any way to speed up the process, or does Ziply strictly require the current tenant to request the cancellation first?
Any advice would be appreciated. Thanks!