Hi Ziply Support,
My fiber and phone just cut out. I’ve got blue lights on my Aginet devices. Coincidently, my wife had just gotten off the phone to renew our plan with you.
Could this have caused something unexpected on the back end? We live in Glacier, WA, where there is not cell service, so 100% reliant on your service to for instance call 911.
Can you help?
Thanks.
Does anyone have an issue with Ziply and their UDM Pro?
I have Ziply and love them. I upgraded to the 2gig symmetrical plan. 70.00 a month. Yet my UDM still shows GBE. I do dashboard speed tests and consistently get 900/900. I have my sfp/ dac going to my switch. All my ports are on 10 gig, not auto-negotiate.
So Ziply fiber to the Ziply ONT- UDM PRO- 48 Poe switch.
Not sure what’s the hold up. I switched on Wednesday and thought power cycle everything and it will get bumped up. Still nothing.
Any tips from the hive?
Found this Ziply/old Frontier fiber distribution cabinet hanging open on a walk the other day.
I went up to it and made sure none of the fiber was going to get pinched by the door, then carefully closed it back up.
If someone from Ziply or whoever maintains this cabinet could come by and properly secure/lock it, that would be great. It looks like it contains a pretty substantial amount of neighborhood fiber infrastructure. (PM for location)
Thanks!
We recently bought a house that already had Ziply service from the previous owner. We scheduled installation for our own account, but were later told the previous owner’s service is still active at the address, so Ziply can’t activate ours yet.
The previous owner has already canceled their service, but it apparently remains active through the end of their billing period.
I understand Ziply can’t disclose another customer’s account information. What I don’t understand is why, as the new homeowner, I can’t provide proof of ownership and have the address released so we can start our own service. We've moved into the house for almost two weeks without internet service. Frustrating.
Has anyone dealt with this before? Is there a new homeowner/address conflict process that can get this resolved without having to involve the previous owner again?
You know that ad where the audience in the school gym is yelling at the guy at the podium? Someone throws a donut at him. Who do you think threw it?
I say it was the lady at the snack table wearing the crossing guard vest. She looks too guilty.
I was hoping to get someone technical to look at my ticket as the last update I got was..ambiguous
CAS-628062-M0Q4D7
They wanted to send a tech out in person (uhh, odd) and cancelled that. I just followed up and I was told the ticket is with construction? And work will be done outside? That doesn’t seem like it would be on the right path to fix my issue?
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the issue has to do with awful routing