r/ZiplyFiber

TL;DR: Ziply, your map is wrong. You skipped my house on my block when digging your infrastructure. I have been trying to give you money but you have not added any infrastructure to my property in order to get your service. How do we correct this so that I can give you money?

So I am the one that originally kept pressuring Ziply to add service to my neighborhood as they originally intended to never add service; literally were going to skip my block and offer service around out block and just not us. I got my neighbors onboard and kept calling until they dug the lines. Problem, they literally skipped my house and dug lines and got all of my neighbor connected except for me.

Since then I have called Ziply, had at least 5 appointments set for the techs to come out to the house to hook up only to not find any infrastructure on my property. After the second tech came out and saw that there was nothing on my property and that all other connections were on my neighbors' properties (across the street, next to my house but on the other side of their drive way, and behind my house but more than 100 feet away) they called the home office to have the lines dug. A few weeks later, my order is some how cancelled and I get a notice that "I" was the one that cancelled even though I did not. Talking to some support people at the call center, I explain the situation, they make notes on the account, and we repeat the cycle. After the 5th tech wasted his time to drive up from Seattle to the island, he call his manager, whom I spoke with, and we explained the issue, took pictures and sent them up.

After two years of back and forth, I have given up. I am so desperate, that I am looking at T-Mobile 5G service as my Comcast Xfinity service only offers me about 150Mbps on a good day and I am paying 189.99 USD per month because I refused to bundle any services or rent their hardware. Why does ISP offering on Whidbey Island suck so much on the north end?

Is there anyone else in Oak Harbor that has Ziply service near the high school. did you too have to go through hell just to get service because the maps are incorrect?

I currently have ziply and it’s been pretty good and reliable , I bought a new house an 11 min walk a 2 min drive and ziply says they do not have service.

When I moved to my current place the situation was the same but they eventually said they figured a way to extend the line.

Ive referred a decent amount of people to ziply and I really really don’t want to go to Comcast. Please ziply extend the line 🙏

I just got a notice that Ziply will do some maintenance on Wednesday for about 3 hours. Will I finally get IPv6 or is that a pipe dream?

Case #63754

as post title stated, Ziply trenched our road a year and a half ago, unearthed bedrock that stabilized our road, created high spots that limited water egress and ruined our road.

we have communicated, here, on the phone and by email, nothing sticks and at this point have all but given up.

if you come here like I did to find help, don’t bother and just go after them, call the county for permit and bond hold.

it’s the only thing that got them to react, but they still did nothing even thought the county recommended they fix it.

they wore my whole block down,12 homes affected and they could are less.

At this point, taking care of the 1/8 mile by hand, on my time.

ziply is honestly the worst for this, 1.5 years of disruption to cut a corner and trench vs. drill.

I wish we would have sued them, right away.

case number included so we can skip the step where they act like they care, and ask me to connect with them outside of this tread.

I was trying to diagnose a problem with a VPN connection to another site (that's on gig fiber with another provider), and I just couldn't figure out why in one direction I was getting ~20Mbps, but in the other 500+Mbps. Started doing some speed tests in general from my Ziply connection, and speeds seem all over the map.

If I use the web speedtest.net to the Ziply Server in Seattle, I get reasonable speeds - 840 down, 930 up (but seeing as this should be internal to Ziply, rather questionable that it's not ~940ish in both directions, given I'm using gigabit ethernet on my side)

https://preview.redd.it/0gf93vzl0u1h1.png?width=736&format=png&auto=webp&s=2a0d73d350bcf0ab3e483a4d85ea86ed5c85bc93

On the "default" (for me) FIBERFI speedtest server in Portland, I get 920 / 934

But changing to the Comcast server in Portland, I get massively slower downloads, but just as fast uploads. 36Mbps down, but 916 up???

https://preview.redd.it/x1l5ap1y0u1h1.png?width=734&format=png&auto=webp&s=2be28541c6e5121a7d1e9bc889379631cd3e6c6d

Trying some public iperf3 servers, I'm seeing the same thing. Testing to a public iperf3 server in Phoenix, speeds are just absolutely terrible in the download direction (~70Mbps), but ok-ish in upload (590Mbps):

https://preview.redd.it/ovrx6v077u1h1.png?width=564&format=png&auto=webp&s=4e7bd0f1a65aa9ebb5b321f537b75d44b7832beb

https://preview.redd.it/3popfu597u1h1.png?width=564&format=png&auto=webp&s=43296ca02163c3281651092bdcaaa16eea336895

Trying another leaseweb iperf3 server in seattle (speedtest.sea11.us.leaseweb.net) gives similar performance: ~20Mbps down, 940Mbps up)

leaseweb iperf3 in DC (speedtest.wdc2.us.leaseweb.net) ~80Mbps down, 300Mbps up

datapacket in seattle (84.17.41.11 -p 5201), ~40Mbps down, ~80Mbps up

If I try any of these from my other fiber connection, speeds are considerably better:

datapacket in seattle (from Quantum Fiber in phoenix) 780 down, 590 up

leaseweb in phoenix (from Quantum Fiber in phoenix) 941 down, 941 up

https://preview.redd.it/lksdicnl7u1h1.png?width=565&format=png&auto=webp&s=d4378793bb7d685ae8e85ad3d94fb6327dbc4257

I know Ziply doesn't control the whole internet, but something seems majorly wrong to be getting such asymmetric speeds, getting less than 100Mbps from any major US network.

It's obviously not my connection, or anything on my end, as I can get decently fast speeds from the Ziply speedtest server in Seattle, and FIBERFI speedtest server in Portland.

Been bashing my head for hours trying to figure out what's wrong with my VPN settings, and instead it seems to be some larger problem with Ziply?

Couldn’t get the gig to be stable when I got installed 2yrs ago, downgraded to 300 and it’s honestly been the best service I’ve ever had. Price jacked up recently, made me switch to the gig to keep a reasonable price and we’re right back at it. The amount of money companies cost themselves by screwing with good things amazes me. I’ve had routers replaced, I’ve had techs out to replace the ONT, call after call with inept overseas agents that have no real trouble shooting skills other than the script they have, now I have the most inconsistent and garbage service I’ve ever had. 40m doesn’t cut it these days…Way to blow it.

Three years ago we were told that we would get coverage, so far nothing. Was the plan cancelled?

My brother died on Feb 13th. He had a ziply landline phone which I called and disconnected that day. In online chats I was told there would be a refund for the partial month. I began getting bills (I’m the executor) for negative 47.18 in March. Then April. I called and asked to have a check sent to his estate in March. Suddenly the May bill arrives with a zero balance. No info where the 47$ went and it looks like it was actually “disappeared” from his account mid April.
Do you suppose they have a special Christmas party fund? Or maybe it adds to someone’s bonus?
Yes, I tried to call but was left on hold so long I expected they just wanted me to go away and since I have a life I did. When I tried chat I was told that bills are NEVER pro-rated so I was out of luck. Fortunately I was able to screenshot the chat that promised me the refund so she had to back down on that claim but, that was in March. Right now, May 15th, the only thing holding up the probate account closing is waiting for this check!
This company is absolutely horrid to deal with. They will promise you anything and not deliver on any of it. Still waiting for a responsible and SKILLED technician to finish installing fiber at my house.

I just got small business internet installed with static IPs and I'd like to have the IPv6 /56 subnet if it is available in my area (ORE008). u/jwvo was talking about customers with statics being able to opt in. Not sure if it applies to business or just 10G+ residential. I have the block of 5 IPv4s. I'm also wondering if you are able to delegate Reverse DNS to my own nameservers?

Anyone experience frequent disconnects and unstable connections in Lynnwood? Been going out repeatedly the past two days.

I'm moving to a new house, the builder has informed my Ziply is available (a number of the neighbors already have Ziply service also).

But I can't get Ziply to show the new house as in service area.

I have been told by a few of the phone reps that it takes an engineer going out and verifying it, and that they would call me in a day or two after they do that. Nothing.

Comcast on the other hand has driven up to the house multiple times and offered service.

Anyone got some advice to get Ziply reps to actually follow through?

Hi all — I have 2 Gbps fiber service to my ONT and would like to connect my router via fiber rather than Cat6/Ethernet.

Does Ziply support a fiber handoff from the ONT for 2 Gbps or 5 Gbps plans? I know this is available on 10 Gbps, but I’m hoping to avoid using a copper Ethernet SFP on my router.

Happy to pay an extra charge.

Equipment:
Unifi Dream Machine Beast (25Gbps ISP throughput)
Unifi U7 Pro XGS (10Gbps RJ45, MLO on 5Ghz+6Ghz)

iPhone17pro (fake MLO, support only 2x2)

One more question, possible to request a static IPv4 on this residential? (want 10Gbps but no support)

https://preview.redd.it/apo85q8d3k0h1.png?width=1762&format=png&auto=webp&s=f6928916da9aaeebd11e7a9d094a9e47865c5143

https://preview.redd.it/1wh52o9l4k0h1.png?width=1470&format=png&auto=webp&s=7e83d2203aafa8b59fd64eb91868151c1d5de606

Bussness internet in Everett and home internet in Mukilteo keep going off line this morning. anyone else having the same issue?

We just moved into our new facility in Mukilteo. We were told on the phone they could get us connected in under a week. Setup the appointment and now it’s been rescheduled twice with just an automated email and no other info. Now we are a month out from our original order date. It’s really impacting business for us.

I used to love Ziply, now lots of price hikes and it seems declining customer service has me second guessing my choice here.

Are business customers generally happy with the service here? Or can we expect more issues and price hikes?

Should I just cancel the install and go with cable? I do t REALLY need the gigabit upload speed, and it’s much cheaper and can be connected in a couple of days.

Trying to get some insight and opinions.
Thanks!