r/ZiplyFiber

2 summers in a row I have gotten intermittent internet outages on peak heat days in the afternoon. Both years, technicians came and found no issues with the power adapter or our router inside the apartment, and also no issues with the ONT unit (They came in the morning during cooler hours). I live at an apartment complex with the large ONT box on the west side of the building and during the afternoons and evenings it receives direct sunlight from the west.

In summary:
-no issues with indoor equipment
- good internet in the mornings when ONT box is in shade.
-bad internet in the afternoons and evening when ONT box is receiving direct sunlight.

Is there a reason my internet would get significantly worse when the ONT box warms up? Is there anything to do about it? How do I work with Ziply to have them see the temporary outages? Would my neighbors be having similar issues?

My router performs hourly tcpdump -i eth0 "icmp6 && ip6[40] == 134" on WAN interface, desperately filtering for single unsolicited ICMPv6 Type 134 packet like pathetic romantic waiting for text back. I heard that native dual-stack is rolling out "walk-crawl-run" style this summer, yet my link-local interface has not seen a single Router Advertisement or hint of DHCPv6-PD. I am so fully and completely ready to accept /56 prefix delegation and ditch my kludge of Hurricane Electric IPv6 tunneling!

Are any normal, non-10G subscribers actually getting RA packets and DHCPv6 allocations, or are we still deep in crawl phase of this migration? Tell me your region so I can map my jealousy with architectural precision.

And please tell me with as many words as you wish how IPv6 is not essential and how everything 'works just fine for you' with only IPv4 forever.

Just moved in, previously tenant had zippy fiber. Everything is still here and on.
Zippy said tech would need to come out. Not sure why, can’t they just turn it on there side? All equipment is here.
The tech was supposed be here today 1-5pm. Said he couldn’t make it as he needed to run a line, which isn’t true. The line is ran and has been working. Can someone help me please. I have an internet based business and I need internet asap. Thank you.

Been offline for three days... called every morning.

Online chat, phone tech support have been less than helpful. "Known outage in your area, estimate 24-48 hours, check back at the end of the day."

App shows "ticket in progress" - no other details.

Tigard, 97223

Definitely gonna drop from 2G service and pick up a second provider instead!

​I’m hoping someone here might be able to help me get my installation back on track. I’ve had a nightmare of an experience today and phone support hasn't been able to resolve it.

​My installation was scheduled for today, July 2nd, between 8:00 AM – 12:00 PM. I was home all day with two cars parked in my driveway, waiting for the tech. No one came, no one called, and no one knocked.

​When I called at 12:30 PM and again at 5:00 PM to check on the status, I was repeatedly told the technician was still on their way. Imagine my frustration when I called a third time at 7:00 PM and was told the technician had actually logged a note at 9:00 AM claiming "no one was home" and "no cars were in the driveway." That is 100% false.

Because of this, I now have no internet set up at my house. And even more frustrating is that I took the day off work to accommodate this, only to be fed conflicting information by support all day. I’ve already sent an email to the executive team, but I’m posting here as a last resort to see if anyone can help me get priority for tomorrow, July 3rd.

​Any insight or help you can provide would be greatly appreciated. I just want to get this service installed so I can get back online.

After some excruciating loading times for webpages, I logged into the HB810 gateway device to look at settings. I'm seeing a yellow symbol for all of my wired and wireless devices - meaning every connection is 'moderate.' Even the Internet symbol at the top of the Newtwork Map has a yellow checkmark.

After a speed test from within the Admin page, i get 55.76 Mbps Down and 1023.32 Mbps Up. With upload speeds that fast, the connection and settings seem like they're fine. What am I missing?

Zip code 98052 near Avondale. Hopefully it is the IPv6 deployment?

TL;DR - If you're noticing throughput issues or bottlenecking, check the cables going to and from your router; try swapping them out for known good cables.

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Ok, first off; yesssss I get it "duh" but hear me out because I overlooked something so simple. I have a 5 gig connection running into a 10 gig port on the Ziply provided Aginet router going to a TP-Link 10 gig switch out to 10 gig ports on both my computer and my NAS.

For the longest time I was experiencing slowdown, mostly transferring and viewing files from my Nas either via VLC and Plex both internally and remote. I had run all manner of tests, checked and changed all of the cabling beyond the router. Eventually I just wrote it off as either the connection LAN being saturated and/or streaming being limited due to HDD speeds.

Well, today I decided to change out the cable running to my switch thinking that it may be too long or faulty. As I was doing so I noticed the other 10G port on the router which goes to the ONT. The cable was, well, kinda cheap looking. Grey, plastic, and flat. So I swapped it out with a new short cable I had available and everything wired is much faster and more stable. Transfers over the network to the Nas are doubled but more importantly they no longer start, then drop to 0 for a bit, then start transferring again only to drop to zero, etc.

Looks like the Ziply provided ethernet cable from the ONT to the router was the culprit. I hadn't thought to look at the ONT cabling because I guess I internalized that the installer would have used appropriate cabling (or that there wasn't anything wrong with the cable.

Posting this because I'm laughing at myself; though someone may have seen a similar issue despite how obvious the solution is.

I've noticed Ziply trucks in my neighborhood over the past week so maybe they're working on something.

Anyone else wake up to no internet?

Hello Ziply community. I upgraded my speed through the app last night as I was on an old price. Quintuple speed for same price.

Problem is, my ONT is 1gbe RJ-45. I received a "Congratulations" email but no mention of hardware replacement. I don't have a Ziply-provided router as I use my own. Any chance I could just get an ONT sent to me rather than having to drag a tech out? I'm more than comfortable with fiber connections.

I’m moving and my new address does not show up for Ziply fiber but it looks like the neighbors does. I’ve seen Ziply fiber work right in front of my new home. How do I find out for sure if I can move my service to my new address so I know if I need to find a different internet provider or not.

I live in Bothell / Mill Creek area in WA state. Our neighborhood was built by a small builder about 8 years ago. The builders made an exclusive deal with Xfinity to lay all the infrastructure for home internet when the neighborhood was being built (don't know if it is legal or not). And now 8 years in, Xfinity is just ripping everyone off by charging more than $200 for home internet, TV and security. For example, I have 1.2 Gig Internet speed, basic channels and security and I am paying about $225/month which is more than $2500/year. And the service is very bad, as we experience outages at least once every 2-3 months.

Some of the homeowners in the neighborhood have reached out to Ziply on and off to see if we can get Ziply into the community. We have been told every time that the cost to bring in the services would be more than what Ziply would make from all of the 16 homes. Since it’s only 16 homes, it’s going to be hard or impossible to get each household to shell out 10’s of $1000’s to pay for Ziply to lay their infrastructure!

As the HOA president, I am wondering if there is any way to get Ziply into the community for trusted reliable service?

Thank you

I’ve been losing connection multiple times a day since yesterday in Kirkland. It’s the first time I’ve had any issues like this. I rebooted the ONT and rebooted my router but it keeps dropping. Anyone else having issues?

Hi everyone,

I’m moving into a rental on July 1 and trying to get my Ziply Fiber internet set up.

When I called Ziply, they told me they can’t schedule our installation until the current tenant requests cancellation of their service effective June 30. Apparently, the existing service is still active on the property.

The problem is that the earliest technician appointment available is already July 7, and if the current tenant delays requesting the cancellation, our installation could be pushed back even further. Since we’re moving in on July 1 and both work from home, this is a big concern.

Has anyone dealt with this before? Is there any way to speed up the process, or does Ziply strictly require the current tenant to request the cancellation first?

Any advice would be appreciated. Thanks!

This is now happened to me three times while using their service. They will charge my bank account, I’ll see the charge and the date in my banking app. Then when I check my Ziply account there is no charge listed, they claim I haven’t paid and shut down my service. It’s annoying to have to call them and fight with them over the fact that they took my money, and now are trying to claim they didn’t. I don’t wanna switch back to Spectrum, Ziply’s internet is significantly better. Although them taking my money acting like they didn’t and then having to call them and argue with them is getting really old. Does this happen to anybody else? I’m just curious if this is a common occurrence with this company.

So due to personal health circumstances, I had been out from work recovering from surgery for a while.
Internet bill was on the bottom of my priority list of bills, so I let it disconnect for a month or so. Bill is fully paid now, but it keeps saying I have to place a new order and choose my plan all over again.

I already have all the Ziply equipment set up still and wired through my walls, why tf can’t I just call and have it reactivated??

Not to mention, that when I first moved to my new address, I signed on with Ziply and chose Fiber Gig. it was supposed to be $50. NEVER in my entire time having them has my bill ever been $50. It was always minimum $80, which quickly changed to $90. Then $110. To a point where I was paying $137-$140 a month for JUST Internet. I’m currently pissed off, still without internet and refusing to “place a new order” because the price gouging is ridiculous. I love the speeds for the amount of gaming we do in my house, but good gracious. WHY do I need to set up a new appointment when I already have their equipment and why TF has my bill never been what they promised me?? They have me over here giving up internet entirely based solely on principle. Wtf.

I was featured in a Ziply Blog post! Super exciting!

I've been trying to get Ziply installed for a month now in my new house in Portland, OR. I called 3 weeks before move-in to confirm that I had access to service, and was assured that Ziply records showed my house already had fiber running to it. That seemed logical since the house was built in 2018 and fiber was in the area already at that time.

Three weeks later, 1 day after closing, the tech comes to install the fiber. Only he can't find any fiber actually going to the house. After 30 minutes of investigating, he determined that fiber is not currently going to the house, just to all my neighbors. He says I will need to have a team come out to lay the drop cable and then he can come back out and finish the install.

A contractor who does the drop cable installation came out 3 times over the next week, trying multiple things to get a connection out of the fiber box on the street to my house. None of them worked so they said they needed to get a drill bore to run it, and will need utility companies to mark anything that's buried on my property between the box and my house. A couple days later the utility guys showed up and painted all the lines for water, gas, cables, etc. That was 2 weeks ago and since then I keep getting notified of installation dates coming and going, and getting pushed back without explanation.

Today it went so far as the contractors texted me to let me know they're on their way and will be at my place soon to start. 10 minutes later they apologize and say they had the job pulled from them - no explanation was given to them. Ziply reaches out to tell me that the installation is pushed back 2 more weeks since the drop cable wasn't installed. No one can tell me who canceled my drop cable install or why. By the time someone gets out here, I bet the utility line marking will be gone and it will get canceled again.

Has anyone successfully been able to escalate to get answers in a similar situation? Ziply customer support says they can't see anything on the contractor side. The contractor company number they gave me goes through a Ziply welcome message then "the call could not be completed due to a technical error". Dead end, no way to get answers.