r/ZiplyFiber

Couple days ago, my service dropped to 100 Mb (from 1 Gb) and traced the choke between the ONT POE injector and my router. My router, UDM Pro, was reporting the internet port negotiated to 100 Mb connection. I replaced the cable that that worked for a day then the port negotiated back 100 Mb.

I don’t think my router’s port is going bad but am open to that if that is the issue. Any who, before I call Ziply for a replacement, other ideas to try to diagnose the issue?

Thanks.

The damage some lines or equipment or something with the power surge or something that happened as a result of them because the internet went off after the power served and flashed and came back on the internet did not come back on

Your support technicians on the phone won't take it for any advice that PSE was working in this area and now all the sudden magically the internet doesn't work and I'm being told there's nothing wrong and I need a technician visit scheduled. This needs to be looked into on a wider basis and realize there is an outage caused by PSE

I recently switched ISPs and as I was completing my final bill when I realized that I have been getting charged for 2 x Wi-fi Extenders, $5 each, for years. I started service in 2021 and its on every bill I've looked at.
I called customer service and they gave me a run around of course. At first the lady was happy to give me a refund for the last month, then it was 2 months, and we had to argue back and forth for her to graciously give me 2 years, with the weird excuse that they "cant see my bill".
I got to a supervisor and suddenly he could see 11-24, but it was on the bill before that too.
Why do i have to fight to get the money i am clearly owed?

I see in the past there were lots of complaints of price creep, then in March there's an article stating they are removing promotional pricing. I take this to mean that the pricing might change for new service, but that those prices are no longer "promotional" prices -- not sure what that means exactly except that they may not automatically go up after a promo period (but could go up sooner?)

I suspect all this article means (if anything) is just that there's "flat" pricing (no additional line items for equipment/etc) and no more intro/promo prices -- however without a commitment to that price for a specific time period, it seems like that just removes an introductory rate guarantee, and they can just increase your price whenever?

Just trying to understand if anything has changed meaningfully one way or another since this announcement was posted.

Ive spent the last two weeks trying to get the ipv6 subnet and address to be able to add it to my router because they advertise it on the website when you upgrade to ten gig. Every time i call they just say they dont support it, THEN WHY ADVERTISE IT! might genuinely switch providers man

I just installed a TP-Link HB810/HB610/HB810 mesh that I got from Ziply during my recent 2 Gbps upgrade. I tried to update the device names of the online clients via the Aginet Android app.

Unfortunately, the names are stored associated with the IP address and not the MAC address. So when the HB810 assigns a new IP address to the device, the device name is no longer associated with the correct device.

With my old router, its DHCP always assigned the same IP address to the same MAC address for years on end. The HB810 tends to assign a different IP address frequently.

I tried to do Address Reservation for all my devices. But the HB810 restricts me to 32 reserved addresses.

Any thoughts on how I can fix this issue?

My HB810 is hardware version: HB810 v2.6 00000000 and firmware version 0.5.0 3.1.10 v6095.0 Build 250214 Rel.29578n.

Both of my HB610s are hardware version HB610V2 v1.0 00000000 and firmware version 0.4.0 3.0.0 v60af.0 Build 250214 Rel.31481n

Hi there,

So we had a tech come out 2 weeks ago because our internet was down. It was determined that the line was damaged so he put in a temporary line on top of the ground and said someone contact us about installing it permanently. 2 weeks go by and we hear nothing so got onto chat, a new ticket was created and a Ziply employee came out that afternoon (yesterday). He looked it over and said that they will come out and do locating services (probably Friday or Monday)and then bring in a borer to run the new line.

This morning a Ziply employee who says he's here to bury the line, no location services needed because he's just going to bury the line about 4". We were kinda in the middle of stuff working in that area so we asked him to come back tomorrow as we hadn't received any notification that he was coming today. I also told him we would wet the ground out there because it was like concrete (our soil is hard pack clay) to try to make it a little easier for him to dig with a pick axe (Its about 50 feet)and he said no problem.

My question is 4" seems pretty shallow but I don't know what is normal. Anybody have any insight as to how deep it should be? It is just the dirt area to the left of our concrete driveway where we park our truck so no flower beds or anything but it still seems shallow.

Thanks

Signed up for Ziply in March - and its been the best internet ive had when im on Ethernet.

On phones or TV though, its been a slow torture. Every 3-5minutes of using my phone browsing the internet, social medias, working, etc, the device will get stuck loading. If you let it do its thing, it will stay in this state of perpetual loading until you disconnect from the internet and reconnect.

On my TV, every night I use it, I have to sign back into the internet. Both devices worked for a year with xfinity, and the problems only occurred when I moved & swapped to Ziply.

I've had 3 techs come out - which I'm not entirely sure what the process is to become a tech, but without insulting, all 3 have been useless in fixing the problem, or having any idea how to fix and im stuck troubleshooting again.

Settings at the moment:
A Band Steering 2.4Ghz/5Ghz network

A 2nd guest network for Ring/Alexa and other smart devices

I have tried:
No Band Steering
Connecting to 2.4ghz
Connecting to 5Ghz
Connecting to a 6Ghz network
Connecting to a MLO Network
Swapping out Modem
Swapping out Wifi extenders

Additional notes bc techs have wanted to blame my devices: my phone works fine everywhere else, and my TV worked fine prior to having ziply.

Pls save me Obiwan you're my only hope

I got a txt and email this morning about paying my bill. Normally I get a message saying it's scheduled.

I went to check my account and I was unenrolled from auto pay and had to set it up again. My debit card hasn't expired and was still listed.

Just wondering if anybody else had this happen to them?

Also as a warning to others to check.

I have Comcast for internet and also their "landline" phone. I want to switch to Ziply and their "landline" phone.

Can anyone give me an idea of the time frame for porting my current Comcast phone number to Ziply?

If I keep Comcast and install Ziply and ask for the phone number port, does that minimize the time the phone will be dead? In other words, how does all this work? If I keep Comcast and install Ziply with phone, does the Comcast phone continue working until the moment the number transfers and then it works on Ziply?

With Comcast I am using my own modem connected to my own router. I also use Tailscale now. Tailscale gives me easy connection to my home systems while I am traveling, so I don't really need to be able to mess with opening ports, etc. So, the next question is: What are the advantages/disadvantages of using Ziply's router and wifi?

My ONT disconnects from my router about once per day as of about 2 weeks ago. When this happens, the red "Alert" LED lights up on the ONT and I have to power cycle the ONT to get it working again.

I have it connected to a 10Gb SFP on my router, and the ONT is uncomfortably hot to the touch, so I'm wondering if it is overheating. My house is air-conditioned and the ONT is on a shelf with good airflow, not touching any other equipment.

New customer of Ziply Fiber. Stream YouTube TV. Switch over to Ziply. The local TV channels are from another part of the state. If I connect back to Xfinity, the TV channels are correct.

Running a UniFi Dream Machine SE gateway/router/security appliance, with CAT6 from ONT to the UniFi device.

Why is this happening? I’ve swapped DNS IP’s multiple ways and I can’t my local channels on Ziply Fiber.

I’ve run out of ideas. Any thoughts?

Hey Ziply, what is the security of your architecture as it relates to the findings in this presentation https://www.reddit.com/r/pwnhub/comments/1vj29v5/wiretapping_a_whole_fiber_neighborhood_from_your/

Thanks

My wife and I currently have Ziply Fiber, and we're thinking about moving a little closer to where she works and are considering Wilsonville. We've looked into apartments online and are considering Hathaway Court and Bridge Creek. I'm curious if Ziply Fiber is available at those apartment complexes?

It seems Ziply Fiber has been continually increasing their service area over the past several years, and it looks like much of Wilsonville is in their service area now, but I wanted to check. I've been fairly happy with Ziply and would like to continue to have fiber internet after we move (I'd rather not go with cable).

How's things going with the rollout? End of summer sounded like a target a while back. Anyone here get it yet?

I have an open, active ONT link with a solid blue light, but my provisioning status is physically stuck in the walled-garden database desync. My billing profile failed to push to the routing tables. Please escalate my ticket immediately to Tier 2 Network Support or the NOC (Network Operations Center) to push a manual profile overwrite."

Hello Ziply guys,

I am wanting to run BGP for 2 different ASNs that I have and after seeing some posts a few years ago about BGP i wanted to ask again cause asking customer support didnt work out the best last time. I already own a /24 and 1 /40 for one ASN and a /40 for the other and am curious if i could run it? I saw someone say something about full internet routes vs default route and wanted to ask about that as well, I have the equipment to run full routes easily (Cisco ASR1006x) so i was just curious. Also im not sure how this would work with a single ISP but if multihoming was possible via say 2 10Gb connections coming from different edge locations or something along those lines.

Thank yall :)