DisplayPort output not working with active DP to HDMI cable
I have a Macbook Air, M2 2023 and a Caldigit TS3+ dock. It works well and I use the DP output into my DP input on my monitor.
I'd like to use a KVM to switch between my home and work macbooks, so I bought a UGreen KVM that has a USB-C input I'd use for my work mac ("PC1") and an HDMI + USB input ("PC2") I'd use for my home mac which I'd plug in to the DP and USB connections on my TS3+.
At the same time as ordering the KVM I ordered a UGreen Active DP to HDMI cable to go from the TS3+ to the KVM. The cable does not work - I tested it both going into the KVM and also direct into the monitor's (known good) HDMI input.
Caldigit say that the DP->HDMI cables must be active and UGreen are clear that this is an active cable so is there some other reason that it wouldn't work?