i hate nayapay and their shitty customer support🥰
pardon my language and the anger but i am so done with this shitty app and their brain dead customer support team. For context, my nayapay account got locked because of the biometric verification issue, called and emailed their customer support and they told me "we can't do anything you will have to update the fingerprints from nadra" mind you my fingerprints were working fine on all the other banking apps. Anyways, since i had a huge amount locked in that godforsaken app, i got my fingerprints updated from nadra. Tried the in-app biometric verification and the same error, went to meezan bank atm and it required the otp sent to my number
weird, right?
I called their support team and asked what this is about and here is how it went:
"oh it may be a glitch in the atm machine, it does not require you to enter otp for biometric verification, try another atm"
Alright, did that, infact tried 3 different atm machines and they all were asking the otp
called them again
"oh so basically when you select the atm verification from the app, it will show you the nearby atms and when you click on the location you will automatically get the otp"
now i may be very gullible person but even a suckling infant knows it doesnt work like that.
anyways, did that and obviously it did not work.
called them again
"oh so it is a problem with all the meezan atm machines, what you can do is visit our storm fibre office and get your fingerprints scanned there"
itni khwari kaati hai tou ye sahi, where is the office i asked very agitatedly. The lady asked the city i live in, and i told her rawalpindi hoping she would actually give me some useful information.
That mfer gave me the address of the stormfibre office IN WAH. WAH!!!
"maam ye boht qareeb hai"
where are they hiring these illiterate assholes from? anyways i hope this company goes bankrupt.🥰
Please help me out if there is anything i can do except for cursing these pieces of shit