u/Lianami

FIRMWARE UPDATE AVAILABLE

I couldn’t get the firmware update to show in SteelSeries GG at first, but I finally got it working using a very specific sequence. I’m sharing the exact steps that worked for me.

1. Completely uninstall any previous version of SteelSeries GG using Revo Uninstaller (to remove all leftover files and registry entries.
2. Download and install SteelSeries GG (GG72 version in my case).
3. Right-click the installer and run it as administrator.
4. Let the installation fully complete.
5. After installation finishes, wait about 1–2 minutes before doing anything else.
6. Connect the Arctis Nova Pro base station (USB DAC) directly to the laptop/PC. Do not use a USB hub.
7. Once connected, wait another 2–3 minutes without opening anything.
8. Open SteelSeries GG as administrator.
9. If it asks you to log in, skip or ignore it. Login is not required for firmware updates.
10. Once GG opens, do not click anything at all.
11. Wait 2–5 minutes without interacting with the software. This step is important — the system needs time to detect the device and firmware state.
12. After waiting, the firmware update prompt should appear automatically.
13. Start the update and do not disconnect anything during the process.
14. Once the update is complete, restart SteelSeries GG.
15. After restarting the software, I also recommend unplugging and reconnecting the base station once just to refresh the connection.

• The key part that worked for me was the waiting periods (before opening GG and after opening it).
• Do not log in before the update appears.
• Do not interact with Sonar or any setup screens.
• Do not unplug anything during the update.
• Restarting SteelSeries GG after the update helped stabilize everything.

GG72 version: https://www.filehorse.com/download-steelseries-gg/90728/
Revo Uninstaller: https://www.revouninstaller.com/start-freeware-download-portable/