Return request not as described
I sold a guitar to somebody and now they’re requesting that they can return it because it apparently has a twisted neck.
They claimed the guitar was not as described-it’s a fender strat with a Floyd and it played fine when I sold it .
If I deny the return, Reverb seems to be not too clear about what happens. They review the case, then what?
If I accept the return and then provide a refund, but I offer say $150 less because of shipping, is that OK?
It just seems buyers are way more difficult than they were 20 or even 10 years ago.
Of course, this is a brand new account for the buyer with very little history… And of course they asked about 10 questions before they made the final purchase. I should’ve known I was dealing with somebody somewhat difficult.