Switching from Plusnet to Vodafone. Issues with One-touch switch (apparently)
TL;DR does a part-fibre service prevent a one-touch switch process when changing provider to a full fibre service. Original provider I'm cancelling with says it shouldn't be an issue. New provider (Vodafone) says I can't have one-touch switch, after spending 3 hours setting up a broadband package with them over chat.
Would love some input/experience here as I'm at a loss.
Moved into this place with an existing 25mb Package with Plusnet which is now £31 a month. I'm cancelling this month as I got an offer from Vodafone for 24.50 for 500mb and the contract is up.
The issue is that after processing the sale and being assured multiple times this would be a one-touch switch process. I got an email after the call to inform me of the following:
"t looks like your Vodafone Home Broadband order was not processed via One Touch Switching.
This means we may not have been able to contact your existing broadband provider to cancel your old service when your new Vodafone plan activates.
If you are switching from another provider, please check with them to make sure they turn off your old service. "
I spoke to their broadband team today and was furious because I spent 3 hours setting up this package just to be told "nah, sorry you'd have to cancel the plan and set it up again but we can't assure you it won't fail the one-touch switch check.
The person on the broadband team at Vodafone was assuming this is because my connection is part-fibre, and Vodafone is full fibre so the different service is the issue.
I then spoke with Plusnet retention team and even he was like "what? that shouldn't be an issue". I'm guessing this is some backtracking to try cover up for a mistake, but the fact the owness is on me for an issue that shouldn't have happened or should have been avoided/acknowledged earlier is mental.