r/UKBroadband

Like many others, I've had free Sports (via the app - BT, then Discovery and now HBO) since it launched on BT in 2013.

Today I received an email saying it's going up to £15 (trying to make it sound good by saying it should be £25).

Needless to say I cancelled it. I get to watch less than half the matches I'm usually at a live match.

Quick look on the forum and this email seems to have been slowly going out over the last few weeks.

To be fair, I thought the writing was on the wall for free access when it moved to Discovery and then to HBO, as BT began to wash their hands with it after selling their stake.

With them losing the Champions League next year, I'm not sure many people will be choosing to move from £0 to £15.

**Vodafone made me cancel newly installed broadband—and undergo another credit check—to get its free TV offer 🤦**‍♂️

Hi everyone, first post here. The broadband has been great, but getting Vodafone’s new TV offer has turned into a bit of a saga.

I signed up for Pro 3 1.6Gbps broadband at £40 a month, including mobile backup and Secure Net. Vodafone then launched the same package with Netflix and HBO Max with ads included at no extra cost. Naturally, I wanted that deal.

On Thursday 1 October, the day before my installation, I called to ask about switching to the offer. I was told to let the installation go ahead, then they could add it to my account.

Openreach installed the fibre on Friday 2 October. I then spent time reconnecting around 28 devices—cameras, washing machine, dishwasher, you name it. Vodafone also helped sort out problems accessing Secure Net and managing my broadband online.

Once everything was working, I asked about adding the TV package.
The answer? I had to cancel and reorder. Apparently, there was no other way.
That also meant having to undergo another credit check, despite having only just signed up and had the service installed.

The calls took around an hour and a half each, with repeated security checks and having to explain again that I had no additional support needs. I understand the need for security, but going through the same questions repeatedly made the whole experience pretty painful.

So now I’ve cancelled the service that was only installed yesterday, have to return the equipment, and have another set being sent out, along with two extenders.
I’ve even received notification of another Openreach installation appointment, despite already having working fibre!

I know there are price rises coming in March 2027 and March 2028, but getting a TV bundle worth around £17 a month included seemed worthwhile. I just wasn’t expecting quite this much hassle.

Has anyone else been through this? Did you manage to get the TV offer added without cancelling and another credit check? And if you had to reorder, did Openreach actually need to visit again?

Hi all, looking for quick advice on a home setup.
• Current: Virgin 132 Mbps at £30/m (out of contract soon).
• House: 3 floors. Router is on the ground floor living room.
• Speeds: 130 Mbps ground floor, 30 Mbps middle floor, 0-10 Mbps (dead zone) top floor.
• Deal: Vodafone Full Fibre 910 Mbps for £26/m (+ £130 voucher).
Goal is just getting ~50+ Mbps on the top floor.

1. Will the baseline boost + Vodafone Wi-Fi 6 router push ~50 Mbps through two floors, or is a 3-story layout strictly going to need mesh nodes?
2. Is Openreach Full Fibre (FTTP) noticeably better than Virgin coax for latency/stability? 
3. Is Black Friday likely to offer significantly better value on gigabit lines than £26/m + £130 voucher?
   Thanks!

I’ve always went direct for broadband but I recently used a comparison site called moneyhq.

I got a better deal by £13 a month, £175 for signing up + moneyhq paid me £30 on top.

My question is how does broadband companies make so much money? I’ve got about 7 months free of WiFi with the bonuses. Is there that much profit in a contract?!

My broadband is provided by Plusnet and they have moved email services to Greenby. Recently Greenby have prevented emails from private domains from being sent.

My email account has very low throughput. Is there an email service that will allow me to send emails from my private domain at a reasonable cost?

Hi all!

Hoping for some advice and guidance. I’ve moved into a new build property and we are still waiting for OpenReach to install fibre to the premises. We have had a new telegraph pole installed on the street and it’s connected to the existing pole across the street but the address itself is not showing as available on the OpenReach website. This was approximately two weeks ago.

My letting agents are ‘chasing OpenReach as a matter of urgency’, but I am growing incredibly frustrated at the lack of updates. What are my next steps here? It’s getting tiresome relying on tethering, especially as I work from home.

Thanks!

I currently have the black sky broadband router with a landline connected.

Could I replace it for the TP-Link AX3000 Dual-Band WiFi 6 XPON Router, as I’ve noticed this has a voip connection.

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I saw this earlier and got me wondering what uses in domestic homes could the be for 50gbps. This is in a lab but reasonably you could say in 10 years time this could be in a state that is ready for a rollout.

This isnt a no one needa that speed its more a what could it be used for. I can see in apartment blocks and flats it being useful. Single entry of 50gbps and then the property owner rolls out the ethernet to all flats but even then what kinds of acivities would use that.

Even todays 8k videos with many users would rqrely need even 1gbps. In a home apart from that there isnt much other demand.

Maybe the aim is actually to offer cheaper connection to mobile 6g masts and the rollout of many access locations.