r/UKBroadband

Hi guys. My broadband contract with virgin media ends in December. I saw that EE offers full fibre in my area and up to £300 towards exit fees so I bought a package with them. The engineer came to my house and couldn't install the broadband because

1. the router is at the front of the house

2. because the fibre pole is at the back of the house, with the house having an extension and being slanted, he said he's not allowed to work on a slanted roof due to health and safety regulations

3. He said hes also not allowed to throw the cable over the roof as that's not allowed anymore aswell

I do really want to move to full fibre internet. Aside from installing the router at the back of my house, under the extension, which would be the kitchen, what options do I have for getting full fibre internet?

Would these same rules apply to any provider I switch to? or is it only openreach that do not allow slanted roof work & wiring over roofs?

So I signed up with Toob on 18 month contract. CF installed fibre and ont box. So far so good. Just thinking of when deal comes to an end and is they don't offer anything good. If I sign up to another provider that uses CF, I shouldn't need anything new installing or changing right, other than router? Thanks

So I currently have the Fibre 500 package with BT but as a customer of theirs for over 10 years, they can’t match my offers to the new customer offer!

Their best offer to me is £33.99 (with the annual price increases as a lot of them do) for the same speeds etc

I’d like to stay at 500 or higher! - work from home so a strong connection is a must!

I unfortunately can’t get Virgin where I am. Which is a shame as their prices are attractive!

I am about to have BT Full Fibre 900 installed in next few days, my question I currently have the smart hub 2 which is WiFi 5, BT told me to use the same one, but my question is should I keep that or move to something like the BT Smart Hub 3 which is Wi-Fi 6 or another Wi-Fi 6 or 7 router ? Any recommendations? Also if not a BT router any other makes and model ?

I am moving from a FTTC Connection to a FTTP Connection

Hey guys, looking for some advice as my current contract is about to end and I'm wondering if I should give 5G Broadband a go.

I live in the country, we have fibre to the cabinet and currently get speeds around 50/60Mbs, on a good day - the main issue is that at least two times a year the contract farmers pull down our supply when harvesting, its become so common that I'm on first name terms with the local engineers now. On top of that the supply comes through a lot of trees and when we get strong winds & rain our speeds drop noticeably.

Apparently I'm in Vodaphone's 5G plus area, and so with the reliability issues I have I'm wondering if it might be a better option for me? I could try their 1-month plan for £31 and then move it over to a 24 month plan if it works well.

If FTTC is still preferable, what supplier would you recommend? My priorities are a good router with the best WIFI coverage (Old house with no networking, all devices run off wifi) Ideally wifi 6/7 capable, but these seem to only be offered with full FTTP packages.

Thanks,

I ordered BT full fibre 900 on the 19th March. Engineer came on the 15th April, said he couldn't do it but didn't say why. Then another engineer arrived on the 19th May, fitted the ONT box but then said he couldn't complete it as the pole did not have a CBT box at the top. So I raised Executive complaints to BT about selling a service that they couldn't supply, and to Openreach as well because their website (and BT's one too) said that it was now enabled/available. Openreach came back with a line of sight issue, plus the fact that I love in an unadopted road so they have to get a wayleave signed.

I cancelled the order and I received an ofcom credit from BT on Monday morning because they couldn't complete and I put the matter to rest. Then I noticed the BT website said that I had an outstanding order so I looked and BT has raised an order for a full fibre upgrade!!!! It wasn't the old order they cancelled and reenabled but a new order!!!! Then I received an email from Openreach saying that they are coming to install it in 2 weeks. The issue with the pole still hasn't been sorted, the line of sight issue remains and no Openreach survey team has been seen near the pole. The estate company had had no wayleave paperwork.

This has got to be a wind up surely.

I had openreach install fibre broadband to my house 2 years ago. I only got the basic package from BT of 50mbps. Now my deal is ending I have the option to increase the speed paying less than I pay now. I've spoken on a couple of live chats to the bt folk, the first said I didnt have fibre(so how to check for certain?), the 2nd advisor says I do. They also said if I go to 150mbps or higher, an engineer will need to visit. For what reason?

Me and my partner are in a long distance relationship, and I'm visiting over summer, as I have for several years. The long distance part is relevant because when we are apart we need a strong and reliable connection for streaming over Discord, e.t.c.

When I visited 2 years ago, we first tried getting Virgin Media, as there is fibre running to the flat building (the second floor of a former house), but the landlord refused the installation of a cable through the hallway and stairs (common space). There is, however, ADSL and phonelines in the flat and a neighbor has got fibre somehow (I assume they just didn't ask). We ended up settling for Three 5G which then had a great deal and we were happy the first month. Speeds were up to 300 or something. Since then, and particularly during the winter, service has been terrible. Most of the time the 5G signal is too weak and it either drops out or slow. It hasn't been bad enough to be unusable, but definetely not worth the cost compared to fibre plans of the same price.

I have tweaked around with the router settings and positions as I'm knowledgeable, but it has barely improved the speed or reliability. The router is a Zyxel NR5103EV2. Current speeds are 40-60 mbps at best, and less than 20 when windows are closed and theres rush traffic (worst conditions).

Tomorrow, the contract expires, and we need to find a new plan.

The question then is; do we hound the landlord, do we threaten to leave Three hoping for a discount, or do we try to find another mobile broadband provider? (which one?)

The current plan cost is 22 pounds x 2 = 44 as my partner also has their phone SIM on Three. Alternatives need to account for this, since they need to be able to use their phone and eat hot chip and lie.

Thanks in advance

/Lost and confused European

Hi,
Currently have Fiberoptic Internet however it’s not available in the house we are moving to. Quick deal search on CTM led to Virgin Media Gig1 or Vodafone Full Fibre 910. I would prefer Fiberoptic or Community Fiber but they are not available, so which of these services is more recommended?

Also what is the best provider in terms of modem currently being offered etc?

Thanks

Hi, I'm just looking for some sanity. I haven't had many positive experiences with Vodafone despite having been with their service for nearly 3 years now. The spotty customer service and dysfunctional phone app aside, I recently made a switch to a new contract on the basis of receiving £400 credit on trade-in. I am yet to receive this. I don't know what to do. Could I cancel if they didn't give me what I'm owed?

My sky broadband contract is up for renewal in 2 months. My new offer is £5 a month more than I am paying now. I am on their fastest service. Bt are almost half the price for the same speed, so I rang sky up. All the can do is knock £10 off the price and tell me that there MIGHT be offers in the future. Think I won't be renewing. Has anyone been able to get any major discounts for sky's gigafast lately?

Hi guys, I’ve recently moved into a flat in Boscombe and I’ve never had to set up broadband myself (21M). I don’t really have family or anyone to sort of help me through the process as they live in other countries or are in other areas of the UK.

From trying to wrap my head around it I can’t do virgin as they don’t cover my area. Other companies like EE and Vodaphone are avalable I believe.
What I’m trying to understand is the mbps speed compared to the cost of the package.

My question is what is a good WiFi speed to cover my 1 bed small flat for myself (rarely other people). I have 3 main devices which I use PS5 for gaming, Amazon fire stick for streaming and my phone for everyday usage.

My uncle seem to say I should be looking at packages that are between 300-500mbps due to the sharing of the WiFi my devices will have. Is this true?

What mbps are other people on and how many devices do you use?
What costs should I be expecting so I know I’m not being ripped off?

Thanks for the help.

I signed up with Sky after moving house. Following this they gave me an activation date, but the hub never came. They reported that they were sending it out three times, none of them actually left the warehouse due to glitches in their system (they told me this over the phone).

During this time, one of them also sent out an engineer who they said would bring the hub, I stated I had been told by previous agents this wouldn't be possible but they did it anyway. I got an open reach engineer who doesn't carry hubs.

After speaking to various people that couldn't fix the issue I switched providers. I spoke to Sky before and after doing this, I was advised I wouldn't be charged as they didn't actually provide the service. I also left within the cooling off period so I shouldn't be getting any cancellation fees but now I'm not so confident.

Well since then I've been charged AND they've sent me a letter stating I will be charged for a hub that's gone missing or been stolen in the post!

I put in a complaint and they advised me they're sorry I didn't get my hub and they're crediting my account £11.50. well that's no good to me if they're going to still charge me however much for a hub and a bill for a service I never actually received but every time I speak to them, they never seem to actually rectify anything.

I was hoping by putting in a complaint someone would look at the issues properly and get it sorted. But apparently not and now I don't know what to do. I can't go to the ombudsman (as far as I'm aware) for another month and a half, I don't really want to be chased for further payment until then.

Has anyone actually managed to get things sorted with sky after an issue before?

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UPDATE A hard reset seems to have fixed this. Thanks guys

I moved from Virgin to Vodafone yesterday. Open reach guy came and was quite an easy set up and he said wait til midnight for it to go live. Virgin went down around that time.

So I waited but when I tried to connect none of my devices can see the WiFi

Things I've checked / tried

Rebooting the router

Rebooting devices

Adding WiFi via qr code

Checking WiFi is on through the app

Switching on and trying to get compatible WiFi

Checking lights are on (three green) on open reach box

Tested connection with Vodafone app

I have an open ticket but not heard anything back.

As a lot of people I use my internet for most things such as watching TV so it's leaving me to use up data and watch the worls.cup on my phone right now

Anyone got any ideas ?

I was gonna try connecting via ethernet but realised my laptop doesn't have it

Thanks

Live in rural wales live to know best provider for wales

Hi all. I'm moving house, date selected is 10th of July. Ive been with BT for years, did the move house option with them for a full fibre plan that goes live on the 10th. (That's when the cool down period begins)

Since then I saw that BT new customer prices/plans are so much cheaper, as well as other providers, like vodafone.

Is it possible to get BT to match or give me a better deal (new customer price) during the 14 day cool down and say I'll leave? I gladly will if they won't but my worry then is the internet gap while waiting for vodafone to activate that service, which right now in my area is around 23 days.

Is there anyway to make the switch without internet disruption?

As the title suggests. Hyperoptic are great as I have in my current place but every other place I look at (my parents, my brothers, friends, my next place potentially) theres no hyperoptic or community fibre in that area. Why the low availablity?