What would you do next? Or what did you do?
My previous post: https://www.reddit.com/r/blackmagicdesign/s/A8MAT4TQom
When I bought my Pyxis 12K, it had horizontal banding so I sent it to Blackmagic and they replaced it with a brand new Pyxis 12K.
In my other post above, I explained that they fixed the horizontal banding, but I had to send it back again because the image calibration wasn't working on the "brand new" replacement camera.
I received my camera earlier from Blackmagic. This time they determined I needed another replacement motherboard, so a brand new replacement camera won't be necessary. Everything seems to be in working order now — the image calibration ran successfully. However, the first thing I noticed when opening the box are the vertical and horizontal scratches on the right side of the camera's body. They're pretty noticeable. It looks like their technician scratched it while handling / disassembling the camera. I don't know. It's like Blackmagic keeps fixing one thing and then presenting another issue. That's been my experience so far with them.
Photos of the scratches: https://imgur.com/a/LG8bpvJ
I know they’re just cosmetic flaws, and there will always be people who say, “Cameras are tools. Just use it because over time, it’ll develop its own scuffs anyway. As long as it's working, just use it.”
But if you purchased an expensive camera and haven’t even had the opportunity to use it yet because you’ve had to send it back and forth due to it not being in proper working condition, and then it came back from an RMA with scratches from the repair process, would you be upset? What would you do next? If you've experienced this with Blackmagic support in the past, what did you do?