HAI arbitration company is a shady company accused of "abusive practices"
I was reading through HAI since 21 of my hours were stolen. Apparently in the policy there is an class action waiver clause, and their arbitration company has a record of being shady and unethical:
Section 17.7 of their contractor agreement contains a Class Action Waiver. This means that by agreeing to work on the platform, you have waived your right to participate in any class action, collective, or consolidated lawsuit against them. Any dispute must be resolved individually through arbitration.
Payment disputes must go through their internal process first If you have a payment issue you have to dispute it with HAI directly before anything else. Can't resolve it with HAI? Your only option is individual arbitration. The arbitration firm named in HAI policy "JAMS " were formally flagged by the Georgia Attorney General in December 2025 in a letter citing concerns about abusive practices in mass arbitration and potential violations of state consumer protection law. JAMS have a documented "repeat player" bias meaning companies that send cases to them repeatedly have a structural advantage over individual workers filing once. JAMS never replied to the attorney general.
I've attached the attorney general letter and screenshots of policy.
