5 Days Without Internet or Landline — Brightspeed, We Need Answers
We have now been without Brightspeed internet and landline phone service for 5 days, with no clear explanation and no reliable timeline for when service will be restored.
Every day we contact Brightspeed, we’re given a different estimated restoration time. That time comes and goes, and we’re still without service. We’re repeatedly told the issue has been escalated, but no one can tell us what is actually wrong or when it will be fixed.
This is not just an inconvenience. I work from home and am now driving 30 minutes to my friend’s apartment just to be able to work. My daughter is in college and also needs reliable internet for her online classes. We live in a rural area with little to no cell service, so we rely on Wi-Fi calling. With both internet and our landline down, we have virtually no reliable way to make or receive calls.
This is also affecting elderly people in our community who rely solely on their landlines to communicate with doctors, family, and emergency services. The ones with just a landline can not call 911.
People are having to drive to places like McDonald’s just to use Wi-Fi or make a phone call. We shouldn’t have to leave our homes and search for somewhere with internet simply because our provider can’t restore service or provide accurate information.
Brightspeed: What is causing this outage, why has it been down for 5 days, and when will our service actually be restored?
At this point, we’re not asking for another estimated date that may come and go. We want answers and accountability.