Water tank "exploded" in loft despite us giving warnings to the council for over 6 months about structural problems. England.
Hi friends, forgive me for if I use any incorrect terminologies. I'm posting on behalf of my mother and am not the homeowner and thus am unsure of correct terms. This is a council house for context, in England.
Earlier this morning, we heard a loud "bang" come from the ceiling and the ceiling started flooding in my mother's room, waking her up. The ceiling is soaked, leaking and we've had to turn the water and electrics off. The problem arises because for the past 6-8 months, we've been contacting the council because there's a huge crack in the wall, spanning from the foundation to the roof on the external wall, causing a lot of moisture, mold growth and drafts. My mother has COPD, but the council didn't do anything. The pipes had also been buzzing and rattling for the past 5 months, or so, and again, nothing was done. Now the tank has "overflown", but it sounded like a very loud thud/bang.
The council are sending an engineer, eventually, but communication has been limited. We contacted them about 2 hours ago (7am, it's now 9am). The water has seeped through the ceiling and multiple floors, but we haven't been given any information on proper safety or what to do. We also don't know where it's spread, if it's just the tank, the pipes or also the boiler. We're worried our electricals will become damaged/destroyed, that and no electrics means no fridge/freezer. We've also no water and no guidance as of yet.
We're quite angry, because it is an old house and these things happen, but we've been communicating with them for near 8 months about structural issues with the house and strange noises. Now this. My mother is disabled and they've shown little to no care. Is there anything we can do? For the past 8 months, the council has expected us to pay out of pocket for repairs, but this has just gone too far now. To the council's credit, it's still early morning and thus they've not had much time to respond, but given our 6-8 month history of giving them ample notice of issues... I'd like something to be done about it ASAP in case they fob us off again.
Thank you for any advice in advance. I want to say thank you now because I may not have WiFi to respond due to turning off electrics. However, I'll try my best to respond when the Hotspot does work. I appreciate your kindness, for those who respond.
Edit: Thank you everyone for your replies. Engineer has come and gone, and the damage was caused by a missing overflow pipeline and the water has been damaging the walls for the past 8 months, hence the giant crack in the wall and dampness. None of the electrics were affected (Thankfully), they're going to send someone to fix the tank but not the wall. As suggested, I'm going to send off pics of the wall damage and contact the regulator and possibly MP as well via my mother's accounts as this doesn't solve the damp/mold issue. Hopefully it gets fixed or we get moved into a new house. Thank you everyone for the replies, it was a panic.