Volunteered but lied to about comp
A few hours ago in DC I was offered the opportunity to volunteer to switch flights because the flight was oversold. I approached the agent at the gate to see what the offer was and it just so happened that the next gate over had a flight going to Atlanta that would connect me to PHX sooner than originally scheduled. She said because of I would get there earlier I would get no comp. She passed me over to the next gate and they rushed me onto the flight without telling me in fact I would be getting to Phoenix hours later.
After landing in ATL, I asked another agent about this discrepancy and misrepresentation and he stated I should have been paid on the spot and that it doesn’t matter whether you get to your destination earlier or later. He told me I should file a complaint because you never get less than $200 for switching.
I reached out to Delta and basically they apologized and offered me 3000 sky miles or $30 that was an “automatic” offer from the system and the agent had no way to adjust. I showed this to a gate agent and they said this doesn’t sound right, so I escalated the complaint and I’m currently awaiting a call from an agent.
Am I pretty much screwed here because I didn’t negotiate on the spot or is this actually worth pursuing? Thanks in advance for the help and advice.