AAGI Warranty Claim – Torque Converter/Transmission Issue – Will They Cover It?
I’m looking for some opinions from people who have dealt with AAGI/AutoGuard warranty claims.
I have a Hyundai Tucson that has been at Hiley Hyundai for about a week because of a transmission issue. The dealership documented:
- Torque converter shudder
- Intermittent hesitation/erratic shifting between 1st and 2nd gear
- They also told me there is metal debris in the transmission
I have AAGI Ultimate Coverage. My contract specifically lists the torque converter as a covered component and also covers internal lubricated transmission components.
The dealership submitted the claim to AAGI last Thursday. AAGI said an independent inspector would be dispatched within 1–2 business days. The inspector still hasn’t arrived, although AAGI told me Monday that the inspector should arrive that day.
My questions for anyone who has dealt with AAGI:
- How long did your inspection/authorization take?
- Did AAGI approve your transmission or torque-converter repair?
- If metal debris was found, did they require a transmission teardown before approving the repair?
- Did AAGI cover the transmission damage even if the initial failure involved the torque converter?
- How long did it take from inspection to actually getting your vehicle repaired?
I’m mainly trying to understand what to expect from here and whether this sounds like a claim AAGI would normally cover.
Thanks in advance for any experiences or advice.