BAD Experience
The overall idea for this company is great, especially when you lack quality doctors that will deep dive into areas of concern that you have over your health. However, I went into this optimistic and ready to learn about myself. I left this company feeling like it was a money grab.
I signed up, paid my $365 and went in for the first round of testing. I will say; the amount of blood that was taken in a single visit is something that I do NOT recommend. I ended up passing out and collapsing on my way out of the door. I am a routine-blood-tester and this has never happened to me before. Regardless, I appreciated the wide range of biomarkers on my health. The clinician notes I appreciated, but the AI felt icky and I didn't care for it.
And here we are today; time for the Mid-Year testing. Well- I found out I was pregnant!
Function clearly advertises that they do not provide testing for pregnant users. I reached out explaining the situation and hoping for a partial refund since I was ineligible for the testing that I pre-paid for.....they gave me $32 back.
I explained to customer support that my first testing covered 123 biomarkers. The second batch was supposed to be "60+ biomarkers" which is about 33% of the testing of the entire membership....and a mere $32 doesn't even cover 10% of this (expensive!!) program.
No matter how much I explained, reasoned, or simply asked for a more reasonable refund, they did not care. They left the chat with the good ole "We appreciate your understanding."
And side note...if I tried to get those 60+ biomarkers of testing done myself it definitely would've cost me more than $32 dollars, come on. The refund was so disappointing.
Gotta be honest- it felt like a money grab. I miss quality customer service and genuine companies that just want to help the person, not simply overcharge them and lazily use AI to provide health advice.