u/Lonely-Cloud-589

How can I get Monos to answer customer support questions, even after multiple follow-up emails? Live chat goes straight to a bot and into a loop. We quickly got one email response asking for more information, but then radio silence.

I was so excited about buying this luggage as our retirement present to ourselves, and two pieces were damaged by the airline on the very first flight. I'm not even trying to get Monos to cover it, just to ask questions about whether this is normal and is there any way to fix it.

I guess I thought I'd get better support from a premium brand. But now I look at my luggage and want to cry, instead of being excited. And kind of wishing maybe we had bought from Away instead..?