GCash put my account on hold for no reason
My previous transactions were simply a steam game some grab rides and the most reason one was me sending 67 pesos twice to a friend, no i am not kidding.
Gigi is useless
whoever the gcash help centeter guy is isn't helping and taking too long to respond.
I submitted everything in clear readable image
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SELFIE #1:
A selfie of yourself holding:
1.) A handwritten note with:
- Date of the filing of your ticket
- GCash mobile number
- Ticket number - refer to the 9-digit number stated in the subject line of this email
- Full signature
2.) Two valid government IDs.
- Actual photo of two valid government-issued IDs
- For foreigners, please use your foreign passport
- For students with no government-issued IDs yet, a school ID that clearly displays the name, school year, and other relevant details will suffice.
See sample below for reference:
SELFIE #2:
Another selfie showing yourself holding the following:
1.) A handwritten note with the following information:
- Date of submission
- GCash mobile number
- Ticket number
- Full signature
2.) Your phone showing your SIM number (found under phone settings)
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proceeds to tell me I did it wrong, WITHOUT TELLING ME WHAT I DID WRONG, just telling me to redo it. When I asked???? zero response. Is this even a human speaking to me???
They locked me out of my money dude, I have been struggling
