Optimum Trap
I've seen a few posts on here already about canceling the service and how frustrating it is. I can CONFIRM is it EXTREMELY frustrating and at one point I was just repeating I wanna disconnect/ I wanna cancel service. At first it was normal conversation, I mentioned how I was moving and he was like oh where are you moving, we can move the plan there. And he kept repeating his limited time offer yada yada. We were on the phone for an hour and eventually I asked for a manager or his boss. He then told me it would be a two hour wait! Mind you I called at 6PM and they close at 8PM I was so skeptical. Okay so now I'm pissed I storm off to the optimum really close to me. They say they can't do anything and they have multiple people coming in for that exact reason... But nice optimum man tells me to tell them that I'm moving to another country and no other family/relative can take my plan.. 👀 And lo and behold, it worked!!! I said I was moving PERMANENTLY out of the country and they just put me on hold for some time but eventually they let me disconnect my service..