I Need Help!!!!! LMS bills are carzyyyyyyyyy
So apparently our manager forgot to check the threshold limit for our LMS and now that our learners increased and when the new bill came , it has tensed things.
The vendor said we crossed the limit for active learners ( no idea our plan has a limit) and now we have to pay the new rates.
It is 3x of what we budgeted this year.
And now our Finance department is throwing a fit and the Manager has dumped the responsibility on me. Now I haven't experienced this earlier.
Now what I want to know is -
How to negotiate this tier jump we need some time to adjust? Or is it a take it or leave it situation
Also how do we ensure nothing like this happens next time because apparently enrollment department failed to notify us of this increased count in students and we don't have an active access to that data.
So I have to present a solution on how to handle this any help is welcomed.