u/Longjumping_Back_512

I never post on reddit, and im not sure how to update my last post instead.i received the pod 5 last nigh5, unfortunately, only half of my king cover cools or heats, it also came with a... smell... so my girlfriend and I are total opposite sleepers, i sleep hot, she sleeps cold. We tested out the half, and we both LOVE the product, exactly what we were looking for, gets very cold (I slept in -8) and she tried +5. Couldn't ask for a better product. BUT, i can see what some of the posts mean by customer service gives you the run around, ive had maybe 6 Ai emails, repeat roughly the same trouble shooting requests. Really sucks not having the cover work for both sides of the bed, but I saw how some people received their rentals, and it's better than no sides of the bed lol. Great product, great first impressions, i guess we'll see how lomg it takes eightsleep to repair/replace the defective cover.

So, FULL DISCLAIMER, I don't yet have my pod 5. It's my first time evee trying this product, or any type of sleep calling system whatsoever. So, I took advantage of the first month rental at 100 dollars, I ordered on the 6th, and they just updated it will arrive on the 14th. I was very hesitant to go with EightSleep because I have seen maybe 70% of the comments describe the customer service as some of the worst they've ever had. So, I bounced between this, and the orion, and chillipad for a bit, I ultimately came back to deciding to pull the trigger here. I expected the pod to take a month of more to ship after reading the comments, so im pleasantly surprised. I also, had to contact customer service to change some info, again, I expected generally slow service (or none at all) by how the comments speak lol, and they replied back within 1 hour, and then 10 mins for the follow up! So far, not seeing why theres so much hate on the service, its been pleasant to deal with. I'll send an update of my first thoughts on the 14th. I sleep HOT so im looking forward to thia.