r/EightSleep

UPDATE: Jen from the team was able to figure out what happened and was able to deliver a great experience to me, and now I'm able to use Pod 5 without issues! Thank you to everyone. I appreciate the responsiveness and efforts here.

I've opened so many support tickets, and I've made like 54,898 calls, I'm SICK of it. The AI support needs to stop, the outsourcing needs to stop, and the quality of support is non-existent to even rate.

I bought an EightSleep Pod 5 during the flash sale right before this past Labor Day holiday (jeez right in time for Pod 6, thanks for the warning!). In my mind, this was an INCREDIBLE deal. I was able to use some HSA money too and the AMEX credit. I did my homework. So I thought...

Well, fast-forward to today, my Pod 5 now shows COVER DISABLED... This has incredibly placed a burden on my family, my partner, and our household. You think I'm being dramatic; my partner suffers from night sweats and menopause, so this device really made a difference for her. It helped me with my night terrors, was literally a God-send but now it has been taken away and I'm handcuffed... I stayed on hours with support trying to figure it out and they're trying to make me PAY AGAIN for a device that I already paid for... I don't understand.

This is borderline extortion and corporate greed at its finest. I have no way to use this device that I've spent over $2,000 USD+ on. If you're considering buying it, reconsider. Feel free to reach me, and I can answer questions.

https://preview.redd.it/yvs9wr6q6iuh1.jpg?width=1206&format=pjpg&auto=webp&s=cfbe14ebf3dc76c68e3708fbd76a396af393b6b8

https://preview.redd.it/opst82jirfuh1.jpg?width=1206&format=pjpg&auto=webp&s=865a24bee21c10ecb9626e46e94ae1b49c779851

https://preview.redd.it/4ybrq1jirfuh1.jpg?width=1206&format=pjpg&auto=webp&s=f03646c8e3bd124eb29549aeb3af837e3e7e983e

Geniune question: Why has eightsleep limited this functionality? They let you boost, turn up temperature and down. But you are unable to turn ON the pod5 or pod6.

If you go to bed earlier than planned or take a nap you must wake up, grab your phone, open the app, expose yourself to blue light, then turn on eightsleep and go back to bed.

This basically disrupts the sleep process and it is the total opposite of eightsleep supposed mantra; Sleep better.

Did the trade in but only got a box for the hub, nothing for the cover. Do we only have to trade in the hub and get to keep the cover?

This product is so good I suffer when it dies because it lacks both the most basic recovery software and effective support. The latter’s scripting has never been updated past assumptions of a new user’s setup issues. Imagine being asked - after using this thing for two years - to lift a king sized mattress and the crazy heavy base just to send a photo confirming, “is it plugged in?” Uh no - I’m not doing that you condescending people. Instead, with support stalled by multiple agents on this script step, I have to sleuth my own way through how to do a factory reset because that’s the only way to get the otherwise decent experience back. But don’t expect that process to be smooth either. Expect to have to wait for unnecessary timeouts and redoing basic setup multiple times because the setup software simply doesn’t work the first time through. Thereafter, that extra $2k you spent on the frame? Yeah, don’t expect that to just appear once temp controls are restored - nah you have to go find Add Accessories in the settings of your pod and “re-pair” it. Guess what that involves? Yep - stepping through a wizard that starts with the unboxing procedure you did in January 2025 (it’s Oct 2026 as of this writing). Then and only then will your sleep return.

What kicked all this off you may ask? A power outage. Yeah. Don’t do that, you’ll be fine.

Would I be this mad with most other products? No, but…
..those don’t leave me sleep deprived for days when they fail…
..those didn’t cost $6,000…
..those don’t charge a never-ending subscription - oh wait, ok, scratch that last one - everyone charges subscriptions these days.

<\END RANT>