r/EightSleep

I had an 8 Sleep (Pod 3) that leaked multiple times. The first time, they replaced it without much hassle. The second time, I was basically ghosted (I never heard back despite multiple attempts to get support).

I switched to the Perfectly Snug because I wanted to avoid water-based systems. It’s been reliable, but the temperature regulation isn’t in the same league as the 8 Sleep. I do appreciate the physical controls, though; they’re a nice quality-of-life feature.

For anyone who’s used either/both, what are your thoughts on the Orion? What are the real pros and cons compared with the 8 Sleep? How comfortable is the topper? One thing I never loved about my old 8 Sleep was that you could feel the water channels under you at times. Has Orion solved that, or is it similar?

I’m all for eightsleep sending us promotional emails, but they should come from a different email address than support@eightsleep.com. It’s hard to filter through the noise of promotional emails when looking for actual support. I know they give the option to unsubscribe (which I just did), but perhaps they can consider sending those from another address

OK, so this post is not for the 8 sleep fanboys/girls. This is a practical questions based on actual savings versus risk. Just like a HVAC system, I set one temp at night & never change it.

There's a Pod 5 (queen) core sealed, brand new, for $2000 on eBay. I understand the risk of warranty & possible returned fraud risk as far of deactivation.

Here's my dilemma, the new core system has the sub paywall attached whether you like it or not. Any way you slide the pie, you're paying around $3300 with an autopilot system I won't use. I don't even use autopilot on my Tesla let alone on a mattress refrigerator. I choose 8 Sleep Pod 5 because of physical buttons, otherwise I would stick with Orion.

Question:

For those that have gotten a used to work for several years, who aren't fanboys or undercover employees for 8 sleep, did the purchase outweigh the risk, longterm?

So my issue is waking hot around 1am and/or 3am. I have central air and in the summer the night temperature is set to 23c. In the winter it's set to 18c and I sleep cooler but will still find hot nights.

So I'm starting by replacing my mattress with a local pocket spring latex hybrid. This company has really comfortable hybrid mattresses and they're reasonably priced. I'll add a bamboo sheet set. I'm going to turn the thermostat down to 21 at night and see how that goes. Total cost $2,400 Cdn

Assuming the problem persists I'm going to shut the bedroom door and add a Midea Duo 12,000 BTU HE Inverter Ultra Quiet Portable Air Conditioner and feed the hose out the window and set it to 18c at night. The cost to cool the whole house would be crazy high.Total cost $730 Cdn

Assuming that doesn't fix it I'll try the Bedjet system. It will be pushing cold air through the cloud sheet and should work without the risk of leaks, customer service is better and it's basically a fan. Much fewer points of failure. Cost $900

In the end it will cost me less than the 8S for a year and I'll have vastly improved my mattress. What are the weaknesses of this plan?

I had an 8 Sleep (Pod 3) that leaked multiple times. The first time, they replaced it without much hassle. The second time, I was basically ghosted (I never heard back despite multiple attempts to get support).

I switched to the Perfectly Snug because I wanted to avoid water-based systems. It’s been reliable, but the temperature regulation isn’t in the same league as the 8 Sleep. I do appreciate the physical controls, though; they’re a nice quality-of-life feature.

For anyone who’s used either/both, what are your thoughts on the Orion? What are the real pros and cons compared with the 8 Sleep? How comfortable is the topper? One thing I never loved about my old 8 Sleep was that you could feel the water channels under you at times. Has Orion solved that, or is it similar?

I am an eight sleep refugee. Had the first iteration and when it worked it was amazing. It inevitably leaked and had a horrible experience with customer service to get them to honor the warranty and ultimately failed. I know it’s a common theme here. After I threw away my $3k mattress, I swore to never to buy another eight product again. However, I’m still sleeping hot and have been seeing ads on this perfectly snug cooling mattress top. Have you all heard anything promising about them?

If you have something like amex plat card you can activate an offer to get 200 back on purchases that add up to 1000.

You dont need one purchase as long as total is over 1000 in offer period.

I got the pillow cover from member store 899$ after taxes i was short a bit so i added the elixir sub 45$ to just give it a try why not and cancel that if it doesnt work out.

All in all after taxes and 200 credit that was added day after purchase, i got pillow cover and one exlixer bottle for like 845$.

If you are lucky, but are you really?, and are paying for a sub within the period you could drop the elixer price.

I see that the auto adjustments are in half point increments, but I can only make full point adjustments. I think my perfect number is 0.5, but I can’t set that.

Seeing a lot of hate here can't decide what to think. I am looking to buy one of these to help me, or connect my whoop to my thermostat for some of the same effect using this app. Help

Someone is offering to sell me their “like new” (but it’s used) pod 5 for $1200. I have always wanted to try one of these, but have concerns about buying used with no warranty. I know that earlier models were prone to malfunctions and leaks, and I have also read that the latest gen has improved and is less likely to have issues. I don’t plan to pay for a subscription (I will likely jailbreak it with Free Sleep), and I sleep alone (at least for now) so won’t use the other zone. Considered just buying a chili pad new so i have a warranty, but $1200 seems like a fair price to try this out. If I don’t like it I suspect i would be able to sell it for what i paid, unless it happens to be leaking or broken already, as I know there’s no warranty for me. Thoughts?

I purchased Pod 5 about a bit over a week ago, I received two boxes but it seems like they're the blanket box and the cover box. I would have expected one to be the pod box instead of the blanket box.

Seems like a mix-up from eight sleep and not sure if this is common?

Got a rental for the pod 5 for a month because a few friends cannot stop raving about the product. We were excited to try it out.

I have never had so many problems with a product like eight sleep in my whole life. It feels like the engineering team has done essentially zero work in helping people diagnose and fix problems if they encounter them.

To start:
- [nit] the boxes are absolutely huge and very heavy. If you want to rent you’ll have to find a place to store these. Definitely not ideal for anyone in a small studio or small apartment in a city.

- setup takes hours but is fairly straightforward. Once setup it tells you to go through a test to try it out. It seems that this doesn’t actually test anything or confirm that the product is working as expected. It just tells you to roll around for a bit.

Our first night:
- everything seems to be working fine until we wake up the next morning and we apparently recorded only 18 minutes of sleep. The device stopped working in the middle of the night but the app confidently says we got up 5 hours prior to
- the pod is blinking yellow, signaling a disconnect of the WiFi. Fine, we change to a different network and try again the next night.

The second night:
- multiple times during the night, the pod starts to disconnect, requiring a 10+ minutes reset process
- we wake up again to find it telling us this time “you didn’t sleep on the pod”. So apparently it didn’t work at all and there is no way to tell during the process.

The third night:
- same as the other nights, it seems to be working when we fall asleep but records nothing. It also will often say it’s a different temperature than how it feels. The app shows-10 but it feels exactly the same as 0 in this phase. Maybe theres a kink or something? We fully staighten out the hose and nothing seems to improve. Another 10 minute reset of unplugging it and plugging it back in.

It’s our sixth night now and we haven’t gotten it to work a single night despite trying 10+ times per day to reset, change WiFi, change WiFi band frequency, unplug and replug the USB, try to unkink the hose, power off and on while holding the big button, you name it, we’ve tried it. Nothing seems to work at all.
After multiple times resetting it, the pod will say it’s either offline or the cover isn’t connected despite being plugged in.

Major flaws with the device:
For a multi thousand dollar product, it is incredibly frustrating for it to have essentially zero ability to debug or verify itself. If you have a kink, you have to figure that out on your own. The device is clueless to its own ability. If the cover isn’t working as expected or detecting things, it won’t tell you. There’s no way to check that things are working properly. The WiFi seems to work sporadically — is it a network problem with our router or is it a problem with the device? I have no idea and the pod won’t tell me what the issue is. There is no Bluetooth backup in case of an internet outage. Why does my bed require a perfectly stable internet system to work? It seems ridiculous.

I have to assume we either got a dud of a unit or there is something so special and magical about our internet that there is truly no solution for getting this thing to work in our house. From all the positives I’ve heard about it, I can’t imagine that this situation is common. This is truly a disaster of a product and we will certainly be cancelling at the end of the month to go with a competitor who doesn’t also charge hundreds of dollars per year subscription to keep your bed cool.

I bought the Eight Sleep combo for my partner's birthday last month. It was a Pod 5 combo and the cost was like $4k. After the first week, we both enjoyed using Eight Sleep and decided to revamp all of our bedding to go with the new Eight Sleep pod.

After officially owning this device for 4 weeks, the hub has decided to stop receiving power. Ended up doing all the troubleshooting steps through the app and then got to re-do all the steps with customer service chat. After spending almost 2 hours with customer service performing steps that I already completed and confirmed to not work, they suggested that they issue a return and that I purchase a new unit.

They confirmed that they cannot send a replacement device so that I could then put the faulty unit in that box. They will absolutely not do this. I offered to pay a deposit to guarantee they received the defective unit and they said no.

So basically after spending $4k and using Eight Sleep for 4 weeks, I have to completely drain and re-package the unit to send back and wait for a replacement. I don't have the original box or packaging, so it is on me to find a suitable box and get it back to them. They did provide a return shipping label, for whatever that's worth.

Has anyone else had a similar experience with the Pod 5? I was not expecting a replacement unit in the first year let alone 30 days, which makes me a little concerned about the longevity. The customer service was also very poor considering how expensive this product is.

I got the Eight Sleep because menopause has destroyed my temperature regulation. I fall asleep no problem, but then I wake up hot so I take off the covers. Then I get cold so I put the covers back on, then I get hot and the cycle repeats all night.

I had found a somewhat decent solution if I set the thermostat to 65, but I was still doing covers off/on a few times a night. I was hoping active control of the bed temperature would be the ultimate solution.

After my first night I found that -1 is definitely too cold, 0 is borderline too cold and 1 is eventually too hot. :-(

and when I have a hot flash, I need the covers off immediately and by the time the hot flash mode kicks in, it’s too late, I‘ve mostly cooled off already and it just makes me cold.

I’m going to keep trying, I know there is an adjustment period, but I’m no longer optimistic about this solution for my circumstances.

My husband snores and it’s becoming a serious issue to where I don’t get enough sleep. Has anyone tried the Base to control snoring? Would I be able to lift the Base on his side via the app or side buttons if I want to gently lift him? We are looking at getting a pod 5.