r/EightSleep

I’ve been an Eight Sleep customer for at least 6–7 years and have spent thousands of dollars on their products over the years. I genuinely love the mattress and Pod when they work—the technology is great, and that’s why I’ve continued to be a loyal customer for so long.

Unfortunately, the customer service experience has changed dramatically.

I’m dealing with a warranty issue, and despite being a longtime customer and having invested so much in Eight Sleep, I’m being told they will not cover the issue. That is incredibly disappointing.

A company can have an amazing product, but customer service is what keeps longtime customers loyal. Right now, it feels like Eight Sleep has lost sight of that. The customer service simply isn’t what it used to be, and experiences like mine are going to push longtime customers away.

I hope Eight Sleep takes a serious look at how they are handling warranty issues and supporting loyal customers. I don’t want to leave the brand—I want to continue loving the product—but when you spend thousands of dollars with a company over 6–7 years, you expect to feel valued when something goes wrong.

Great product. Very disappointing customer service. And unfortunately, customer service is becoming the reason longtime customers are leaving.

Hey All,

My pod3 cover leaked and I bought a pod4. The pod3 still works perfectly, does anyone want it for free? I’m in Denver, so if you’re local I could give it to you here. Otherwise you’d need to pay for shipping.

i’ve been sober for the last 90 days and have noticed the following changes.

ac temp used to be set to 60-64 and 8 sleep set to -7.

now i set my ac to 68-70 and eight sleep to -3.

starting to think this is too cold as well. like when i fall asleep i like how cold it is but through the night i wake up shivering. anyone having similar issues?

any insight or anything would be appreciated.

Do we leave it a 0-0-0 for the initial temperatures for bedtime-night-dawn and it figures out what they should adjust to? Or are we supposed to start guessing what temp numbers we might like at whenever those times are?

Anyone else order the pod 5 recently for delivery to the UK? I thought it would be shipped by now and instead I’ve just received an email stating shipping now expected 8-14 September 2026. Why take my money if they have no stock to deliver. They must have known this at the time of my order. This was meant to be a gift for my partners birthday.

So I have sheets that go over the Pod 5 cover and even considering the pod 5 protector but my bed looks so puffy now… with sheets over it. And I’m using the Bamboo Viscose sheets so I can’t access the phone free controls. Any suggestions?

Should I just raw dog it and sleep without sheets and just a comforter

I never post on reddit, and im not sure how to update my last post instead.i received the pod 5 last nigh5, unfortunately, only half of my king cover cools or heats, it also came with a... smell... so my girlfriend and I are total opposite sleepers, i sleep hot, she sleeps cold. We tested out the half, and we both LOVE the product, exactly what we were looking for, gets very cold (I slept in -8) and she tried +5. Couldn't ask for a better product. BUT, i can see what some of the posts mean by customer service gives you the run around, ive had maybe 6 Ai emails, repeat roughly the same trouble shooting requests. Really sucks not having the cover work for both sides of the bed, but I saw how some people received their rentals, and it's better than no sides of the bed lol. Great product, great first impressions, i guess we'll see how lomg it takes eightsleep to repair/replace the defective cover.

I’m having trouble connecting a new Eight Sleep Pod 5 to my eero Pro 6E mesh network. My gateway eero Pro 6E is in the back house, and a second eero Pro 6E in the bedroom/front house provides a strong connection there. Phones connect to the internet through the bedroom eero without any problem.

The Pod 5 enters pairing mode (blue light), the Eight Sleep app detects it, but setup stops at “Connecting online.” The Pod also does not appear as a connected device in the eero app.

I’ve already tried:

• Using the regular eero Wi-Fi network instead of Guest
• Temporarily pausing 5 GHz/6 GHz so only 2.4 GHz is available
• Confirming that the bedroom eero Pro 6E has a good internet connection

Has anyone had this specific Pod 5/eero Pro 6E issue, and what fixed it?

I bought a Pod 4 system a few years ago. Massively expensive here in the UK, where it costs $3,371 and $404 per year subscription.

Despite that, I loved it. I thought it was worth every penny and I even recommended it to several other people who all bought units.

Last year it had an issue. It stopped recording sleep data. I contacted them and it was no problem. They sent me a replacement cover and all was good again. Great customer service.

Now the actual Pod has failed, and it's been a nightmare. All of the support is AI, and it's terrible. It misunderstands the problem and sends you round in circles.

And when you actually speak to a human? They are even more useless than the AI. Then they stop responding to you completely. Despite the fact your Pod is still under warranty.

I've never seen a company go from great to terrible so quickly.

I was all set up to be a life-long customer and life-long evangelist.

Now, not only will I never buy an Eight Sleep product again, but I will advise others not to do so.

This is how companies die.

Ive been thinking about this for a long time, but the avg reviews and poor customer service are keeping me in the limbo. Even their sales team is very “dry” and snappy, which is normally the most upbeat ones since they want to sell you something.

Would love to hear your experiences, I dont like subs but dont mind it. I just want good sleep and Im always quite hot.

Also trying to decide between this and orion sleep, the only issue with orion is that they dont ship to Ireland but their support seems great.

EDIT: Appreciate all the responses, I got a 600€ discount and just pulled the trigger on buying it!
Looking forward to try it out in a few weeks now.

I am looking for one to fix or tinker with.

I think we all agree that the underlying tech is fantastic, but the price tag and cloud reliance is absurd, so I would really like to get my hands on a dead unit, rip out the control board and build my own.

But they are hard to come by in the UK, very small second hand market. So if any of you can help, that would be great.

I'll start with saying that the 8sleep has probably been one of my best purchases ever. The first leak we realized first thing due to wet shirt at night. It happened within the first 2 yr warranty so they replaced it no issue. This time the leak happened when the perfect storm of events happened that we didnt realize for days. I had to work 3 16 hr days in a row and my wife was with our baby in her room. Of course the leak was on wife's side so thats why we didnt notice until I got the refill notification. Customer service said $1600+ for new one... just sucks due to possibly having to replace a matress thats just 2 years old if it doesnt dry out. Just needed the vent session due to seeing others posts like this.

Confirmed new pod coming in September

So I have to live with my elderly parents for a month in California while recovering from a major surgery. They are old and freezing, think air conditioning makes you sick, and my bedroom is 80 degrees. I like a cold room to begin with so this is intolerable. The idea of getting a major surgery, being hot and in pain, not being able to sleep and heal, sounds like the worst thing imaginable.

I just started researching this (literally found this product an hour ago, so please excuse my ignorance), but would renting a pod work well in a situation like this? My other option is a tent and an inflatable mattress outside on the patio, where is it admittedly cooler than in my second floor bedroom.

Edit: Thanks, guys. I figured it was too good to be true. FYI: They won’t let be put in a window unit. It involves removing the screen on a window that slides laterally (not up) and “looks trashy to the neighbors” (the hot take of 80 year olds, not me). I guess it’s the porch.