beyond frustrated with this company: COVER DISABLED?!
UPDATE: Jen from the team was able to figure out what happened and was able to deliver a great experience to me, and now I'm able to use Pod 5 without issues! Thank you to everyone. I appreciate the responsiveness and efforts here.
I've opened so many support tickets, and I've made like 54,898 calls, I'm SICK of it. The AI support needs to stop, the outsourcing needs to stop, and the quality of support is non-existent to even rate.
I bought an EightSleep Pod 5 during the flash sale right before this past Labor Day holiday (jeez right in time for Pod 6, thanks for the warning!). In my mind, this was an INCREDIBLE deal. I was able to use some HSA money too and the AMEX credit. I did my homework. So I thought...
Well, fast-forward to today, my Pod 5 now shows COVER DISABLED... This has incredibly placed a burden on my family, my partner, and our household. You think I'm being dramatic; my partner suffers from night sweats and menopause, so this device really made a difference for her. It helped me with my night terrors, was literally a God-send but now it has been taken away and I'm handcuffed... I stayed on hours with support trying to figure it out and they're trying to make me PAY AGAIN for a device that I already paid for... I don't understand.
This is borderline extortion and corporate greed at its finest. I have no way to use this device that I've spent over $2,000 USD+ on. If you're considering buying it, reconsider. Feel free to reach me, and I can answer questions.
