u/LookingForArrows

I've just joined Zen Internet, and have opted for the phone package. My phone has the excellent spam blocker trueCall built-in to the firmware on the base station and has 2 cordless handsets, so I've plugged the base station into the FON socket on the router. I can make and receive calls, but the first thing I noticed is that the melody ringtone on the phone has been replaced by a single ringing sound which lasts about 2 seconds, then a 1 second gap, and the cycle repeats. There doesn't seem to be any way of changing this ringtone or, which would be even better, getting back my original ringtones. The next thing I noticed, and this is the real problem, is that trueCall no longer works! Normally it intercepts calls from all numbers which aren't in my phonebook, but now it's just letting every call through. I've contacted Zen technical support, but I'm still waiting for their response/solution. I'd be interested to hear if anyone else has encountered the same problems. Thanks!

I'm very new to reddit, I know nothing! I've been trying to post a message asking for help with a router problem, but my post keeps getting rejected - "Sorry, this post was removed by Reddit’s filters". There's no other info, so I have no idea why it's being rejected. I've tried several times, removing anything that might have triggered the rejection, but still no joy! How can I find out what's going wrong please? Thanks.

I've just joined Zen Internet, and have opted for the phone package. My phone has the excellent spam blocker trueCall built-in to the firmware on the base station and has 2 cordless handsets, so I've plugged the base station into the FON socket on the router. I can make and receive calls, but the first thing I noticed is that the melody ringtone on the phone has been replaced by a single ringing sound which lasts about 2 seconds, then a 1 second gap, and the cycle repeats. There doesn't seem to be any way of changing this ringtone or, which would be even better, getting back my original ringtones. The next thing I noticed, and this is the real problem, is that trueCall no longer works! Normally it intercepts calls from all numbers which aren't in my phonebook, but now it's just letting every call through. I've contacted Zen technical support, but I'm still waiting for their response/solution. I'd be interested to hear if anyone else has encountered the same problems. Thanks!