Merrill Edge is trash
Not even considering the amount of times they’ve blocked standard cash secured options with little to no risk. Today I logged on the platform app and hold and behold my whole portfolio was out of whack. It’s showing old prices from Friday on all the stocks and not updating their current values. App is up to date everything was refreshed, force closed and still showing the wrong information. This costs people money and should be investigated. I’m going to be filing another SEC complain. It’s already 1 hour into the trading day there is literally no excuse for this.
Additionally it takes 45 mins and up to talk to a trading specialist. Saying commands as simple as “trading specialist” to get to them also doesn’t work anymore. It honestly feels they are trying to get people to leave the platform. Now with the platinum rewards tier requirement of BofA going up to $1,000,000 there’s even less reason to stay in BofA or Merrill Lynch.
Anyone else have similar problems?
Update as of 7/6/26 1 EST: The issue persists. I spoke with a trading specialist, and it appears to be an app-specific problem that they are aware of. Unfortunately, I am unable to buy or close many options on the app, making it completely unusable. I can’t help but wonder how much money this is costing their clients today.