u/LostTraveler2789

I did nothing wrong and my account was permanently suspended. I did not violate any terms as far as I know. I'm baffled. Two days ago I changed my email address and updated my 2nd factor settings. Today my account is suspended without warning or explanation. I tried going through their website support page and chatting with an agent, and he abruptly ended the conversation and said he couldn't help me, even after I correctly confirmed the information he asked for. I've had this account for about 10 years. I lost access to all the games I had paid for. They say I can create a new account, as if that'll make it okay. What else can I do? I'm done with Sony.