r/PlayStationSolutions

I have been suspended by PlayStation, I guess for a $69.99 purchase back in May. I don’t know what year because they didn’t provide that info; they just said May, and it is now July. Also, if that was the case, you would think I’d get some emails regarding that purchase, but no! I checked, and there’s nothing from them.

Another thing as well: I know the PlayStation Store does not let you buy anything if you don’t have the funds in your account. That’s a fact, and I don’t have a credit card with them—I only use debit cards.

I have never had something like this happen to me, and it sucks. I’m so f\*\*\*\*\*\*g pissed off. I think they wrongfully suspended me, and it’s a f\*\*k up on their end, not mine. What’s really weird to me is that they waited all the way until July 4 to suspend my account. Damn near two whole months went by before they decided to suspend it.

Has anybody else been through something like this, whether it was your fault or theirs? This is weird to me because, again, they do not let you purchase anything without having funds in your account. Unlike Apple, for comparison, which allows you to do that. Also, I did check my bank transactions. There is a purchase for $69.99 in May, but it doesn’t show me being credited back that $69.99.

Any info would be great if anybody else has been through something like this with PlayStation.

I have been trying to connect my PlayStation to the internet for 4 days now and I can’t connect it it keeps saying the connection is to weak I have tried almost everything I think the problem is the internet box I have cannot split bands I’m starting to get impatient I have been on the Xfinity messages with a agent and they did absolutely nothing they told me that it will boot up and work in a half hour and to leave them 10/10 review and it’s been almost 2 hours and nothing has happended I think they scammed me to get a good review I know it’s the box because my PlayStation connects to my hotspot please help.

So I have a young cousin, age 11, who has always dreamed of having a Playstation console after hearing about the collection I was having, and after a year of pleading and begging to his parents, he finally got a PS5 Slim for his Christmas.

My cousin for many months left the PS5 turned off and only recently got it back on to play some of his physical games. Today he came to visit me and brought his PS5 to check what firmware the console was on. He told me before hand that the PS5 was disconnected from the internet and also played on it today (he last played Hogwarts Legacy).

He also brought all the cables the console came with, so I didnt need to give him some from my own devices. I tried connecting the PS5 to my main monitor and, although the console turned on, it started with a double beep (the one that usually comes from "Your PS5 wasn't turned off properly") and worst of it all, the screen showed nothing: the monitor captured no footage and entered sleep mode as a result. I got a bit confused, thought I need to switch the HDMI outputs around, but still the PS5 didn't show anything on the monitor. I didnt want to assume to worst, and hoped my monitor had trouble with displaying his PS5's screen, despite using the exact same monitor for my PS4 and fat PS5 and working just fine.

I decided to turn off the PS5 by holding the power button and once it was off, I moved the console to the TV in the living room where I turned it on once again, while connected to the HDMI output. To my horror the console did turn on, but there was static and loud noise coming from the TV and after a solid 6 seconds the screen lost connection. The PS5 remained on, no blinking light or anything like that, it was as if the console was on and well, although I couldn't hear the fan anymore.

I asked my cousin gently what he did today with the PS5 and he said to me he played Hogwarts Legacy with the internet off and then took the console from his TV and put it in his bag. I asked him if he shocked the console while in the bag (ie dropping the bag or hitting the bag while the console was inside) and he said he didnt.

He then told me step by step what he did the whole day: he turned on the PS5, played Hogwarts Legacy for 2 hours, put it to rest mode for a while (probably to go eat lunch) and then UNPLUGGED the PS5 WHILE IN REST MODE. My heart dropped but I got to ask him if he did any setting changes in rest mode (such as turning off wifi during rest mode) and he said he didnt meddle with the settings that much. I decided to tell him that the console may be broken (said it like that to not panic him too much) and that its not his fault, but he should be more careful in the future with how to handle the PS5 to avoid issues like this. Now whats most important is to see if the PS5 is fixable.

I am beyond scared and worried for him right now, because this happened so sudden. I dont blame him for being careless, as I am sure I was just as clumsy if not worse at his age with my Xbox 360, but as time went on I got to be more careful with my consoles (and even then I still did mistakes, lost my PS4 Pro completely and had to repair my Fat PS4), but I couldn't imagine this child's internal panic.

Can anyone help me with understanding what COULD be wrong with his PS5? I am wondering if either the console broke from being abruptly turned off during rest mode, or if the console was updating while in rest mode (given he only stopped the main wifi connection, not the rest mode setting) and broke the console because he unplugged it while updating.... I want to know how I can help him just in case the console has no warranty. I want to help make my cousin happy and try to find help to fix his console. Any advice is greatly appreciated.

Hello everyone,

I recently bought a used PS5 with a known defect. I was already aware of the issue before buying it because the price was much lower than usual.

Before purchasing it, I asked the seller some questions. He told me the console had only about one month of use and that the problem was that it would turn on and then shut off. He said he tried to use the warranty but wasn't able to, so he took it to a repair technician. According to him, the technician couldn't find the problem, so he decided to sell it instead of spending more time and money on it.

When the console arrived, I turned it on and it worked for about 2 minutes. After that, the image froze and I had to force it off. It kept behaving like that: sometimes it would boot, but after a short time the image would freeze.

I decided to open it and clean it. The inside was 100% clean and looked practically brand new. I kept testing it a few more times and the same thing happened. Eventually, one time it lasted about 5 minutes before freezing again. After that, it stopped displaying any video at all. Now it only turns on and the blue light flashes forever.

After researching the issue, I found that it could be related to the liquid metal or overheating. So I decided to completely disassemble the console and clean off the old liquid metal. However, since I didn't have new liquid metal yet, I temporarily applied high-quality thermal paste instead. I know this probably wasn't the best decision, but it's the same thermal paste I use on my Intel i9-14900KF, which is a very hot CPU. My idea was simply to see whether it would allow the console to stay on for longer.

I carefully reassembled everything, making sure to avoid static electricity and double-checking all the connections. However, now when I power it on, it only flashes the blue light indefinitely. It's been two days, and every time I try to turn it on, it just keeps blinking blue forever.

Today I connected it to a smart TV, and the TV recognizes it as a PlayStation 5, and selecting the HDMI input automatically powers the console on.

I've already ordered new liquid metal, which should arrive tomorrow. Until then, I've decided not to power the console on anymore. I'll wait for the liquid metal, open it again, remove the thermal paste, and reapply liquid metal properly.

Has anyone experienced something similar or have any idea what the issue could be? Also, could temporarily using thermal paste instead of liquid metal have made the problem worse?

The console is a 2025 PS5 Slim (new model).

Also, the inside of the console didn't look repaired or damaged in any way. There were no signs of burned components, corrosion, or previous work. It genuinely looked like a brand-new console with what could be a factory defect. Of course, it's also possible that the previous owner accidentally caused the problem, but he insists he never did anything to it.

EDIT: HE TURNED TO GIVE VIDEO, HE IS VORRECTLY CALLING AS BEFORE, HE IS STILL FLOCKING AND DESKING, BUT AT LEAST TURNED TO GIVE VIDEO, I am VERY HAPPY, I thought I could have sHORT OUT ON HIM AND BRAKED YESSSS, NOW I will try to format AND REINSTALATE WITH A PENDRIVE AGAIN TO SEE IF HE WILL HAVE GIVEN A SHORTHOME INTO HIMSELF.

UPDATE:When it started displaying video again, it booted normally but then crashed. After that, I managed to boot it about 5 times in safe mode, but then I tried to boot it normally and it didn't display video anymore. I tried connecting it to the TV in my living room and it didn't display video again. After about 10 minutes, I tried connecting it again to the TV in my mother's bedroom, which is a more modern one, and it displayed video again in safe mode. But after restarting, it didn't display video anymore. I'm thinking of not even opening it tomorrow to apply the liquid metal and taking it directly to a technician, but I'm embarrassed to present a PS5 with thermal paste jajajjajajaj

I've posted on here before. I'm having problems trying to load linux on a ps4 Belize B0 (0x20200) with a 1TB HDD.

I keep getting stuck with a blackscreen and a white light whenever I try loading the payload. I have been trying an internal HDD install but it seems like I'll have to buy an external SSD to do this process. For the record I've used multiple kernels, initramfs and distros and I keep getting the same result.

Hey guys I own this game for my ps4 and have sunk lots of hours into and finished it but wanted to play again on my ps5. It says the save data is corrupt when I transfered my stuff from the PS4 to the ps5. I'm using the PS4 disk on my ps5. Nah suggestions how to fix this? Also I do not have a PlayStation plus subscription. When I play my Ezio collection the saves carried over on that. It just seems to be Valhalla that's the problem.

I am having the weirdest problem. For the last two months, my PS5 is suddenly having a really hard time staying connected to my wifi. This has been happening ever since we had a PlayStation server outage back in April or May. With where it is in the house, ethernet is not an option.

Sometimes it connects, but the PS5 will not usually stay connected. Or if it does, the wifi is so slow that the PS5 doesn't work. It's super frustrating, because the PS5 is how I primarily watch tv. I've done everything a technologically- illiterate guy like myself knows how to do (reset the router, reset the PS5, manually enter DNS, etc.). But I have unintentionally discovered the weirdest workaround.

If I turn on my PS4, which is sitting right above my PS5, suddenly my PS5 connects to the wifi. Now this does not work 100% of the time, but it works the majority of the time. Since the same time that I started having issues with the PS5, my PS4 has stayed connected to wifi, but it's SUPER slow most of the time. All of my other devices don't seem to have any connection issues.

My question is why? Why on Earth is my PS5 suddenly not connecting? Is it an issue with the console or with my ISP? Why has my PS4's connection been so slow during the same time period? And why in the heck does turning on the PS4 temporarily solve my problem?

TL;DR: My PS5 only connects to wifi when I turn on my PS4. Why?

So I recently stopped freeloading off my brother's PS5 and got my own, I set up all my accounts and everything and had no problem until I went to cyberpunk and there was no saved data at all, however when I hover over the game it does show how many hours I played on that account but none of the saved data, is there a way to get it back?? please and thank you

As the title states, my ps5 keeps randomly shutting down after about 10-20 minutes of being on (no matter the application). This started today and after the second shut down, I decided to clean it just to make sure it’s not a dust issue. But after trying to get it to run for more than an hour, it shut off several times. I don’t know why this happening. My best explanation is overheating but other than a heatwave outside, there’s nothing really overwhelming hot since I usually keep it cool to avoid anything like this. Any advice to stop this or has my ps5 become scrap?

Disclaimer I know that selling or any other form of sharing of account is illegal nevertheless i have a question

if I want to change the sony account email, because now I am registered on my low level email address, which I use for various registrations, which reduces its security, and somehow I used this email for psn, which was mistake. Psn is valuable library and should be registred on the best email adress with proper security.

That's why I want to move the acc to a more secure email. Both emails are mine, the name and phone number match. Everything is documented, I could prove that both emails are really mine. but I'm afraid that sony will misunderstand something. Is this a normal procedure, maybe some of you have you done that?

So long story short, I let my brother use my PlayStation 5 for a bit while I left to travel cause i would not need it where I was going, and he has unfortunately gotten me banned. i had a few temporary suspensions for tell someone to fuck off and since then i set it so i could not be messaged, but during one of his games he chose to message someone on the other team to talk shit. Now I am currently trying to enter the permanent ban appeal form so i can maybe get my account back (I know it's a long shot, but i still would like to try) but it keeps making me login and even the people on the phone said that's not supposed to happen. now i don't know what to do cause i can't even fill out the form, and i want to at least get a chance to submit the appeal and see what happens.

do yall have any idea what to do? i put a lot of time and money into that account and i hate thqt my brother got it suspended.