[PS5] Took it for cleaning because it was stored and now I’m told it needs a something on the motherboard fixed
I’m not very knowledgeable about consoles, so I’d really appreciate some advice from people who know more about PS5s.
I was gifted a PS5 by a friend who bought it around 2023. She barely used it over the past year. It was mostly sitting in her living room TV stand and probably only turned on once or twice every couple of months.
When I received it, I had to store it for a couple more months because of a military PCS. After unpacking it, I noticed some light dust and figured it just needed a basic cleaning. I watched a few videos about cleaning it myself, but I was worried I’d damage something and didn’t have the proper tools, so I took it to uBreakiFix specifically for a cleaning.
They told me they noticed some “slowing down” and storage issues and said I may need a “decoder” or “encoder” on the motherboard related to the liquid metal. I’m not even sure I’m using the right terminology.
Does this sound legitimate? I have had some issues with Fortnite updates taking hours and sometimes not completing, so I’m wondering if that could be related.
I’m hesitant to authorize a repair if it involves replacing or modifying an original motherboard component and potentially creates bigger problems.
Would you take it back and decline the repair, or does what they’re telling me sound like a legitimate PS5 issue?
Thanks in advance for any advice!
UPDATE: Thank you all for all the replies! I definitely read each one and decided yeah I should go back and pick it up since they aren’t answering the phone. Sure enough I go in and ask for an explanation of what was wrong because it was turning on and just needed a dust cleaning, they started saying when they opened it some Liquid Metal got on some of the chips and now it won’t boot up! So I told them I’m not paying for a something I didn’t cause. The manager came out and now he said he’ll double check the work on it personally to confirm what exactly the issue was because the tech isn’t here and they’re just reading the notes. Basically I told them give it back to me how I gave it to you and I don’t want any fix. But yeah, basically it got more screwed up like you all said! What a bummer man! Literally they broke it.