Locked out
I'm stranded in Vancouver. And I was asking friends to help get my 300 dollars to get back home. And then tonight, I went to a Spring Financial website to ask for a loan.
When I put in my 16 digit card number and my password, TD IMMEDIATELY locked my account and sent me notification by email and text.
Ok. I appreciate TD making sure my account is safe.
But when I called TD they said I need to specifically have a Driver's licence or a passport to verify me.
I said I'm disabled so I can't drive. And I'm on disability so I can't afford to leave the country. But I have my Alberta Government issued ID. Looks exactly like a driver's license, just doesn't allow me to drive.
So they can't verify me on the phone. I cannot access my account. I have no money for transit or Uber or taxi. I'm disabled and will have to walk 5.7 KM tomorrow to get to a TD branch.
I'm not asking for money at all. And even if I wanted to, money can't even be put into my account. So don't think I'm panhandling.
Im just sick it TD. My card is still good. There were no fraudulent charges. No one hacked into my account. And I can verify who I am with all the information on the account. Name. Address, phone number (for 1 time passcode) I can tell off the top of my head my balance. My last purchase, my last 6 deposits into my account.
But because I don't drive or have a passport, I have to get to a branch. When I'm disabled and have no money for transit or taxi.
TD is horrible.