I came down hard on Quince, but I’m giving them another chance.
Every clothing item in my very first Quince order had quality control problems. I was so excited to finally place this order as someone who doesn’t have much money, but I couldn’t believe the problems I had. It was so disappointing.
The customer service was also questionable. I circled around explaining the same problem a couple of times, and then finally requested an escalation. This resulted in a very heartfelt, detailed and personalized email. I was surprised that someone would take the time to do that.
The only thing they offered was to replace the items to see if it was maybe a one off. But it was literally a problem with every single clothing item in my order, so I declined. I had read numerous comments about long delays getting a refund and insisted that they please personally keep an eye on my return. I was very worried about a delay or possibly something happening and not getting my money back.
Several days went by after I dropped the items off at the post office and nothing. No notification that they can see my items are on their way back, and so once again I was worried. I reached out to Quince through the email conversation they started with me and the next day was told that they went ahead and refunded everything.
There’s something about this company and their business model that’s creating problems for them. But I also think the people behind this company and their intentions are good.
Part of my order included organic sheets. I forget what they’re called, but they are known for durability and helping to keep you cooler during hot weather. They’re cotton, not linen. I’m very sensitive to smells, but despite other people asserting problems with this and their sheets, I didn’t have a reaction. What I was smelling was expected and mild. And I would argue for a darker colored sheet you’re more likely to initially smell something. I ordered these sheets in a deep green.
The sheets are made in India, one of my favorite countries for their excellent sewing and consistency with well-made clothing. This has been my experience across multiple brands. Some people have said they found that these sheets aren’t very soft, but if you learn about this particular material, you’ll understand just how incredibly durable and long lasting it is, and why it actually helps keep you cooler.
We live in one of the hottest climates in the US and don’t have air-conditioning. I’ve had these sheets for several months now and love them. The stitching is intact, the color is even with no variation, and although they lightened a bit after the first wash, it’s more like it ever so softly took the edge off of the color. No drastic fading. The price for organic sheets can’t be found anywhere else.
I’d also love a blanket to layer on top, but from what I’m seeing all of their blankets have a loose open weave, which can easily snag. I bought two sets of sheets of the same color so I can alternate them while one is in the hamper waiting to be washed. One night a few weeks ago it was pretty chilly and so I pulled the flat sheet out of the hamper and doubled it up with the other flat sheet and felt warm and comfortable.
I’d love to have a lightweight comforter made from this exact same material. Maybe a duvet with an insert, or preferably two of these flat sheets sewn together with some nice batting sandwiched between them. With some top stitching to keep it in place, it’d be the perfect blanket to go with these sheets. The material is really durable.
My account is new, so I’m not sure this post will go through, but I wanted to say thank you to Quince because I know they read these posts. And now I’m probably going to place an order for a few more clothing items and see how that goes.
Thank you! 😊