Terrible experience. I would not recommend Factor.
I signed up for Factor because I don’t have enough time to prepare meals, so reliability is obviously one of the main reasons for paying for a meal delivery subscription.
My experience has been nothing but problems.
With my first box, one of the meals was missing. They did refund me for the missing meal, so I decided to give them another chance.
Then, with my second box, Factor contacted me only TWO DAYS before the scheduled delivery to tell me that, due to a problem on their end, my entire box would not be delivered. Two days! The whole point of subscribing to this service was to avoid having to suddenly figure out meals for the week because I don't have time to meal prep.
They told me I would receive a refund for the cancelled box. Almost two months later, I STILL HAVE NOT RECEIVED MY REFUND.
I contacted them about it and was first told there had been a problem processing the refund and that I needed to wait another 10 days. I waited. Nothing.
I contacted their customer service chat AGAIN today, and once again, I was simply told that I need to wait.
So my experience with Factor has been:
- First box: meal missing
- Second box: entire delivery cancelled with only two days' notice
- Refund promised: still missing almost two months later
- Customer service: repeatedly tells me to wait without actually resolving the issue
At this point, this is completely unacceptable. I paid for a service that was supposed to make my life easier, and instead it has wasted my time and left me chasing money that should have been refunded weeks ago.
DO NOT BUY THIS SERVICE. Based on my experience, Factor has been completely unreliable, and getting a refund for an order they themselves cancelled has been ridiculously difficult.
Horrible experience from beginning to end.