Xfinity sucks
Title: Xfinity Mobile has left my pregnant wife and I stuck in porting limbo for 2 weeks while still charging us
I honestly don’t even know what else to do at this point besides warn people and see if anyone here has dealt with this.
On April 30 / May 1, my wife and I switched from Verizon to Xfinity Mobile. Before switching, I paid Verizon over $2,500 to pay off devices and obtain all required transfer pins and port-out information. Then I paid Xfinity over $483 upfront in taxes/down payments/activation costs just to start service.
Fast forward nearly TWO WEEKS later and our lines STILL are not properly activated.
We have now spent over 15 calls with Xfinity Mobile support. Every single call lasts 1–2 hours and goes absolutely nowhere. Every rep says something different:
- “Wait 3–5 business days”
- “The port is pending”
- “There’s a duplicate error”
- “Engineering is working on it”
- “We opened another ticket”
- “Call back tomorrow”
Now they’re saying ANOTHER 7 days.
Meanwhile:
- my wife is currently 41 weeks pregnant and could go into labor literally any moment,
- I still need reliable communication for work and emergencies,
- and we are approaching trade-in deadlines on our old iPhone 16 devices by May 20th.
So now I’m stressed that Xfinity is going to financially screw us over because THEIR systems can’t complete a port correctly.
What blows my mind is they are already billing me:
- current cycle balance shows $138.50,
- they already took the upfront money,
- yet the actual service is still broken.
I’ve remained patient for two weeks but at this point I’m exhausted, angry, and honestly shocked at how disorganized this process has been. No dedicated case manager, no meaningful escalation, no urgency despite the pregnancy situation — just endless loops and tickets.
Has ANYONE here actually gotten a porting issue like this resolved through executive escalation or FCC complaints? Because normal support seems completely useless at this point.