7 Weeks of Samsung Support Runaround: Trade-In Held Hostage, Order Cancelled, Defective $300 Code for $399 Ring
I ordered a Galaxy Ring ($399) back on June 17, 2026, and sent in my trade-in device. Samsung held the order for nearly a month, then arbitrarily cancelled it.
The Timeline of Broken Promises:
- July 13/16: Promised full promo code reinstatement within 1–3 days.
- July 23: Sent non-working codes. Promised a resolution in 24–48 hours.
- July 30: Back Office sent code for only $300 instead of $399—and the code was defective and invalid in their system.
- August 6: Texted by support stating they have "no new information" and told to contact the Office of the President.
Samsung is currently holding my original trade-in ring without fulfilling the order or issuing a functional $399 replacement code. Complaints have been filed with the FTC, Maryland AG, and BBB.
Has anyone had success getting Tier 3 / Executive Care to actually return trade-in property or issue a working full-value replacement code?
u/Lucky-Sector-6620 — 14 days ago