Apparently it's ok for a customer to get friends and family to downrate your business?
We received a 1-star review the other day that was totally unfair, and I called it out as such in the response.
The reviewer didn't take kindly to our response and proceeded to submit three more reviews within the next hour or two of responding.
Review 4: Yelp removed
Mind you, all reviews are complete lies and fabricated events. I reviewed the security camera footage. I then reported the three subsequent reviews since it was obvious it was the same person or his friends and family being spiteful due to calling him out in the response. Yelp only removed one of the three, however, and I don't quite understand the reason for that.
Here's the reason they gave: After careful evaluation, we have decided not to remove this content. When reviewing user content, we look at a number of factors, including potential conflicts of interest, privacy concerns, threatening or lewd commentary, and whether the content has been posted to the correct business page. If a review falls within the bounds of our tolerance for strong language, appears to meet our guidelines and reflect the user's personal experience and opinions, it is our policy to let the user stand behind their review.
Why would they remove one of them but not the other two? I suppose it may not have been him personally, but even if it's a friend or family member, that should not be allowed and could be extremely damaging to a business. Why is it ok for someone to use a friend or family member to downrate a business?