The gist of the article is that consumers rely on Google, Facebook, and 3rd party sites more than Yelp when selecting an automotive service provider.
Despite collecting more revenue, their profits continue to decrease. This means higher advertising costs to appease WallStreet.
Our business yelp has been open for 8-10 years. We have only 16 reviews seeing as we’re a smoke shop and no one feels the need to leave reviews. We have 15 good reviews that were rejected, yet the review of a customer doxing my social media accounts and recording me in public at a random target has not been removed. I reported it and it has remained up for a month now. However yelp has no issues removing a good review within a day.
As a business owner, it is my duty to warn others about Yelp and its predatory tactics.
Today, r/yelpsucks received over 2,000 visitors and we’ve been up for only a few hours.
Fuck Yelp. Let’s be the last nail in the coffin for this shithole of a company.
Keep WallStreet out of my small business!
They called and told me I had a credit of like $300~ in ads credits. I’m like well I don’t need it but I guess if it’s free sure just don’t charge me.. This lady Bailey spoke to me about what the ad looks like, how long it would be etc. She asked for a card on file. I blatantly said just don’t charge me please. She said no worry just a card charge to make sure it’s an actual charge. Um ok.. $15..?? And then she is guiding me on how to go about the ad thing on my app. I said again, “Ok as long as you don’t charge me more than the free thing you guys are giving me.”
Bailey says “no problem”
Well come the end of the month and I cancel it. They say “you owe $150!” I said BS!!! Go back to the recording and hear me say “I don’t want to pay for anything, don’t charge me.”
They are still continuing to try and charge my card $154.00 on this debit card I don’t use anymore because of this. I will never pay them. They absolutely scammed me and even though I email them constantly telling them to stop it because this is all a lie and I never consented to this, they say “we will look into this!” And NEVER get back to me!!!!
I should’ve listened to others when I opened my business who said DONT USE YELP!!!
Long story short : they scammed me after saying I had a free credit and are trying to charge me $154 every single day, and never get back to me about this issue!!
It’s been a few months now, and I am so frustrated!
Take a look at how TrustPilot’s users view Yelp. 6,000 reviews, 1.4 stars. https://www.trustpilot.com/review/www.yelp.com
TrustPilot is crushing Yelp in terms of growth and users. https://www.wmtips.com/technologies/compare/trustpilot-vs-yelp/
Hey everyone! I'm u/CompletelyMoronic, a founding moderator of r/yelpsucks.
This is our new home to complain about Yelp and trade reviews anonymously. We're excited to have you join us!
What to Post
Post anything that you think the community would find interesting, helpful, or inspiring. Feel free to share your thoughts, photos, or instances where Yelp has tried to screw you over!
Community Vibe
We're all about being friendly, constructive, and inclusive. Let's build a space where everyone feels comfortable sharing and connecting. Please note if you block people who disagree with you, you will be banned from the community. We’re here to have an open dialogue, not censor people.
How to Get Started
Thanks for being part of the very first wave. Together, let's make r/yelpsucks amazing.
Yelp is a predatory service that once signed up for haunts you for life. I regret ever making the decision to sign up for Yelp. They make it incredibly easy for people to leave negative reviews and very difficult for clients to leave positive reviews. Accounts cannot be deleted once created and will haunt you for life. AVOID YELP AT ALL COSTS.
The Yelp Elite Experience just keeps getting better and better! I attended another Elite Experience yesterday, and this time, it was a DJ class. The instructor taught us different techniques and then demonstrated their own approach on their DJ style To top it all off, we even got the opportunity to DJ ourselves!
I honestly wasn’t sure how interesting this experience would be, but I’m so glad I was proven wrong. It was such a fun and unique experience that I had to share, and I’m looking forward to the next Yelp Elite Experience!
There are many very experienced Yelpers on this subreddit.
* What are your Tips & Tricks?
* Do you have a Secret Sauce?
* Is there something you do every time?
* Has your style changed over time?
Tell us. Inquiring minds wanna know!
I do not recommend Expedia for hotel reservations. In my experience, their review process felt unfair and did not allow me to share my negative experience with a hotel I booked through their platform.
I had a very disappointing experience with Chandni Victoria Hotel, and I wanted to leave an honest review so that other travellers could be aware of what happened. However, Expedia did not allow me to post my negative review.
Customers should be able to share both positive and negative experiences, as long as the reviews are honest and respectful. Based on my experience, I am very disappointed with Expedia and would NOT RECOMMEND IT FOR YOUR RESERVATION PURPOSES!
Following up on a conversation here last week. Someone made the point that the cost of a wrongly removed review depends on how many reviews the business has in total, which changed how I weight errors in a small model I'm building for a class.
What I still can't resolve: a genuinely furious customer and a paid competitor review can read almost identically. Short, one star, no specifics, emotional.
For anyone who reads a lot of reviews — is there anything in the text alone that reliably separates the two? Or does it only become obvious once you can see the account, the timing, or a cluster of similar reviews?
My model deliberately sees only the text and the rating, and I'm starting to suspect that constraint makes the task impossible rather than just hard. I'd rather find that out now.
Did Yelp do away with the note section in collections?
I often leave a note under a business added to a collection. Anything from "Mary recommended" so I can send her a note after I try the business to "five miles from *** place" especially when travel planning.
Today I can see notes I have added in the past, but there is no 'note' icon to click on to add a note to new saved businesses. This is on my computer only. The App still seems to be working. Odd.
Using my computer is more convenient for planning a big trip. Maybe it's a glitch in my personal matrix? Or maybe an update was pushed through and notes disappearing on the computer is an unexpected result?
Any way. . . Thanks for reading, and Happy Adventuring, Yelpers.
I am building an automated review moderation agent that classifies new reviews using only the text and star rating. Since the true state (genuine vs. fake/sabotage) is hidden, the agent has to make decisions under uncertainty.
From a store owner's perspective:
Our Yelp page is dominated by negative reviews. Meanwhile, the “Not Currently Recommended” section is full of 5-star reviews. We don’t solicit reviews, yet Yelp’s algorithm treats legitimate positive feedback from real customers as fake or solicited.
No business escapes negative reviews. But Yelp’s algorithm is actively hurting ours.
Here’s a clear example:
Someone left a 1-star review that wasn’t for our company. It immediately went front and center. We couldn’t prove it wasn’t ours, and Yelp (like Google) rarely sides with the business. We responded politely and asked the user to remove it. Months—or years—passed with no action.
Finally the reviewer replied, “Sorry, wrong company,” and changed the rating from 1 star to 5 stars. The moment it became a positive review, Yelp’s algorithm moved it into “Not Currently Recommended.”
We’re at the end of our rope. We have no control over how our positive reviews are suppressed or how the overall mix of feedback is presented. The health of our business is being dictated by a flawed algorithm, and that’s unacceptable.
Has anyone discussed a class action against Yelp over this? At the very least, they need to eliminate the “Currently Recommended / Not Currently Recommended” system
I visited an amazing hidden-gem restaurant with my partner yesterday, and the food was absolutely delicious. I was surprised to see that the restaurant didn’t have many reviews.
I checked the “Not Recommended” section and saw only 4 reviews in there. The restaurant doesn’t have a huge number of reviews overall, but the majority are overwhelmingly positive, with many people highlighting how authentic and delicious the dishes are. There was only 3 reviews from Elite for this restaurant.
Have you ever come across a restaurant with very few reviews that turned out to be incredible and deserves to be much more well-known? I’d love to hear your recommendations!
I remember when Yelp would publish ALL reviews, good or bad. But now it appears to only show positive reviews for some businesses while other businesses only show negative. How is this helpful at all?
Got serious burn injury at local Little Cesar pizza store - no help from management or customer's service either
Don't think other in my area know this issues - so want to know how my review can be at top of Yelp review's page
On one of my 3 star reviews a restaurant owner has commented two different times, first a few months ago asking me to consider taking it down due to the "polarizing effect" of reviews, and again today asking me to call the owner directly via their phone number. i have ignored both comments and don't intend to take my review down, but feeling annoyed at the multiple requests i decided to visit the restaurant page.
It turns out he had made similar requests to multiple other reviewers, and on one review the reviewer posted a screenshot of an email thread where the owner threatened to contact her employer if she didn't remove her review.
Is repeatedly trying to convince people to remove our reviews reportable? i do not see an option in the app and cannot find a help article or guideline on it.
If anybody wants to watch the perfect own of Yelp, go check out Kay Dean's latest YouTube video on her Fake Review Watch channel. Within six days of her latest video, Yelp removed previously recommended fake positive reviews.