r/Yelp

We received a 1-star review the other day that was totally unfair, and I called it out as such in the response.

Review: https://yelp.com/biz/lucky-puppy-claw-arcade-spring-valley?hrid=-wRTuqGRGbolNAlW-5jTNg&utm_medium=copy_link&utm_source=biz_post_share&l=en_US

The reviewer didn't take kindly to our response and proceeded to submit three more reviews within the next hour or two of responding.

Review 2: https://yelp.com/biz/lucky-puppy-claw-arcade-spring-valley?hrid=8o_WDiOxnBV8K5JjOaaVMQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US

Review 3: https://yelp.com/biz/lucky-puppy-claw-arcade-spring-valley?hrid=WTcurDxdBX68QSNTJIvGSQ&utm_medium=copy_link&utm_source=biz_post_share&l=en_US

Review 4: Yelp removed

Mind you, all reviews are complete lies and fabricated events. I reviewed the security camera footage. I then reported the three subsequent reviews since it was obvious it was the same person or his friends and family being spiteful due to calling him out in the response. Yelp only removed one of the three, however, and I don't quite understand the reason for that.

Here's the reason they gave: After careful evaluation, we have decided not to remove this content. When reviewing user content, we look at a number of factors, including potential conflicts of interest, privacy concerns, threatening or lewd commentary, and whether the content has been posted to the correct business page. If a review falls within the bounds of our tolerance for strong language, appears to meet our guidelines and reflect the user's personal experience and opinions, it is our policy to let the user stand behind their review.

Why would they remove one of them but not the other two? I suppose it may not have been him personally, but even if it's a friend or family member, that should not be allowed and could be extremely damaging to a business. Why is it ok for someone to use a friend or family member to downrate a business?

Earlier this month someone left a review on my business. The comments are all suspicious, and the poster is from the wrong state.

I'm trying to claim my business, but it's registered under a former employee who left ~15 years ago. I have no contact with this person.

I reached out to Yelp Support two weeks ago. The auto-response said I would hear something in 1-3 business days. Still nothing - so yesterday I called and sat on hold for 30 minutes. No one came on the line. I submitted a "bug" report yesterday, trying a different path of contact.

Would anyone have tips or other suggestions? For a company that handles reviews of other businesses, how can we rate yelp?

I've been playing with it and my results are mixed! I'll give it some time.

For anyone who started at this position with a starting base salary at $37k and targeting total income at $50k, plus a year 2 targeted base pay of $47k and total income at $80k. Was this actually the average pay you received? The path goes up each year as base salary and bonus structure increases. I’m wondering if this is an actually achievable path or did most employees not see this type of growth/income.

Manage a cleaning company. Got a 1-star once because our crew "didn't make the house smell like the cleaner from her childhood." She refused to tell us which cleaner. Another time, a 1-star from someone we'd never serviced, wrong business entirely (!!!!!!!!!!!)

Curious what the rest of you are dealing with. Drop your most ridiculous one.

And the real question: did flagging it actually work? ToS report, public response, business portal, or just waiting it out. What actually got it killed for you?

Hi everyone,

I have my 2nd interview coming up with yelp. I’ve read all the horror stories about the role, but I’m willing to see it through to get more experience on my resume.

I understand that the quota is 80 calls a day and I’m not really bothered by this alone, but I’m curious to know if they use autodialers (or is it power dialers? Idk. I’m relatively new to phone sales) to make it easier or would I have to manually call 80 people a day? And if they don’t, would anyone happen to know if it’s possible for me as an individual to use an auto/power dialer for my own efficiency?

For the past 15+ years I’ve been bookmarking bars and restaurants in yelp, every place in the world that I hear about or read about that seems like a place I might want to check out someday. As of yesterday I had accumulated 21,333 bookmarks. Yelp updated and now they make it impossible for me to see them. You used to be able to look at them in a list view sorted by proximity and also in a map view. Now it’s just showing me a list view sorted by date added and it’s only showing me the last couple dozen I added. Can’t even figure out how to see a map view. This is literally the most devastating thing that’s ever happened to me. I feel lost and hopeless. Any suggestions? Any way to export the collection so I can start inputting it in Google instead of this now non-functioning app? It seems impossible to figure out how to contact Yelp about this

How do you feel about Google starting to heavily use their AI Gemini to now scan for patterns of review manipulation, fake accounts and incentivized feedback. I keep seeing anti Yelp users come on this subreddit to basically tell people to use Google because they don't filter or remove reviews but now in 2026, they are heavily using their AI to check reviews.

I seen on their Google Community Page and subreddit of business owner complaining that reviews they consider legit is being removed. Google does have a appeal process though but I don't know how fast or good they are on that. From the business owner posting, it seem like the appeal process is slow or not helpful. My experience with Google is that they are slow on responding to reports.

I use the sort by distance feature a ton. It’s super helpful when you are somewhere and want to find stuff you’ve bookmarked that might be close by. Well - dunno if it was a recent change or not, but all of my collections except my “want to go” collection CAN be sorted. Why not the “want to go” collection?

Seems strange!

I’m on an iPhone, btw.

I’m talking about the little map icon that I can press under my bookmark lists that shows all my saved destinations across a city or the USA all on one map?
What am I missing? Why would they delete that?

Current and past Yelp employees: sales rep in training here. does the 80+ calls/day expectation go away after month 3 of training? i’m hitting quota and target during training but find the 80 calls unsustainable

This is insane. I have no idea yet why , I sent them a request
My account is about 1-2 years old
I stated to actively post reviews fork places I’ve been too.
Because I want to post 300 reviews and get on the elite list
But all my reviews are placed I’ve been to and photos I have on my phone as I always take pics of my food
I left 15 reviews within 1 week and that’s it

The last review I posted was a 1 star review of a shi* bar where they treated very weird and literally pushed me to pay for a bottomless brunch when I do not drink alcohol
And they told me I’d I don’t do that - then not anyone at the table can’t have any drinks
That was insane !!!
And I live in New York and been to many places with my friends - never ever I had a treatment like this !
Normally I’d say - F you
But it was my Friends birthday so I said I’ll leave and wait for you at other spot.
So I assume they don’t like bad honest reviews ???
That’s after it . I didn’t even realize!
I haven’t opened yelp for few days and wanted to leave a new review , when I saw I was logged out and then can’t log in
This is insane !!!!
So yelp doesn’t let people leave honest reviews ???

I was wondering for the Yelp users, do you guys check-in to the business when you're there and before you write your reviews? I do it 99% of the time, by always uploading a picture with my check in and writing a little message.

For the users that keeps saying their reviews goes to the Not Recommended, I think this is one way to trick the algorithm to think you were actually there regardless if you have low review count or no default picture BUT I can't say with 100% accuracy. Someone would have to try it. I also know that new users or older generation users won't know about the check-in feature.

I have all of this in writing, from his company email. I’m not going to identify him (or myself) until I decide what to do with this — let me know what you think.

My “account executive” emailed me today to ask if I wanted to buy ads. I have already told him firmly that I’m not interested, specifically because I have a real problem with Yelp’s business practices. They also want an outrageous amount of money.

I have 7 legitimate reviews that are hidden; only one has ever stuck. So I asked him: “If I were to agree, can you get Yelp to stop hiding the rest of my reviews? They are all legitimate. A couple people created accounts just to post one.”

Mind you, I still had no intention of buying ads — I just wanted to see what he’d say.

His reply: “Yes, and I will help you out with reviews to [sic]. My team and I will leave several on your page. “

Not long after, a new glowing review appeared on my page. He sent me an email and left a voicemail confirming it was him. I have not responded.

What would you do? Keep in mind, I don’t care if Yelp retaliates and bans me. I don’t need them. I want to go about this ethically and effectively. I’m not out to get this guy fired, though I have to accept that’s a somewhat likely outcome. From what I know of Yelp, I suspect what he’s doing is condoned and encouraged. I would, however, love to embarrass Yelp. People need to know about this.

Please, ANYONE, have you figured out how to stop the Did you recently try notifications? I have every push notification and email notification turned off and yet I still get these notifications. 9/10 I did not try nor do I want a notification asking.

Also, once a month I get Your highlights Await. I don’t care, I don’t want this notification.

I’m on the verge of deleting; this is my last attempt at trying to figure out if there is a way to turn this nonsense off. TIA