Repeatedly “Not Recognized”
I’ve used GE about 3x in the last 12 months since getting it and something weird is going on. All 3x I used the app. First time it was my wife and I and we both took our photos and were good to just walk through.
Next trip was about a month ago and when I submitted in the app it said I was “Not Recognized” but my wife was. I deleted the submission and tried again. Same results. When I we t through the line the officer was a jerk but that’s another story. He found me in the system manually and I was on my way.
This week we were coming back in and used the app and my wife and kids were all good but me….”Not Recognized”. Back to an officer again but he was super nice! He said he couldn’t figure out why I wasn’t recognized and it made no sense to him. He told me I could go down to the interview lane and talk to an officer there if I liked because he could dig deeper in the system than he could.
I went down to the interview officer and he was super nice as well. He studied everything and noted that I even had on a similar polo shirt as my photo and that everything looked great and he couldn’t figure it out and he found it super odd that it happened 2x and even after resubmitting the photo submissions. He asked me if my tickets had my middle name on them and they did not. He said maybe that was it. But my wife’s don’t either, so that makes no sense. He was stumped and I told him I’m going to be using GE again in a couple weeks and he said if it does it again to feel free to come see them again.
I know this is weird but has anyone ever experienced this? Any solution? Or is this just a random thing that happens and might never happen again?