Anyone ever broken a HubSpot contract?
TL;DR — Sales guy at HubSpot promised some things that the package I bought doesn’t provide, which I have in writing. Contacted HubSpot to downgrade my contract and they’re not allowing me to do so even though they admit it was improperly sold. Has anyone successfully done this?
For the rest of the context, I’m actually a fan of HubSpot. Granted, I haven’t tried 100 different CRMs but I understood theirs fairly quickly, I think it’s really responsive, and I think they’re fairly priced in their lower tiers.
I’m a solopreneur and a financial advisor. I was contacted by a guy at HubSpot and I told him I was just getting going and now wasn’t a good time. He respected that and reached out about six months later towards the end of the year. He said he was moving on to another job and could get me about half off the package we talked about previously.
I asked him a number of questions over email and the one that stuck out to me was when I asked him if the package I was buying had the ability to scrape sites like LinkedIn to help me find leads. He said it would.
That was not true.
I did HubSpot’s onboarding’s and tried to find other FA’s like me who were in this alone and trying to grow a business. I quickly found out the package he sold me didn’t come with the dedicated marketing support and automation I was promised. It was presented as if HubSpot was going to do these things for me.
I don’t hold this against HubSpot and told them as much. This was a rogue sales guy doing what he could to make a sale. I just asked that they move me to a lower tier of the marketing package since I was promised things that didn’t exist but I did like some of the technology I bought.
I was told that while it was unfortunate, I was denied.
So I’m wondering if anyone else has successfully won this argument and what did they do. My intention wasn’t to leave HubSpot altogether, but at this point, I have to just based on principle. I’ve also heard I’m not the only one this has happened to.
Sorry it’s long but I felt like that context was important.