u/MackinatorX

Video shows me trying to cancel my account, the customer support lady told me that I couldn’t cancel my account because the billing cycle had already started, and that to call back on the 20/21st in order to cancel, It didn’t make sense to me so I asked to speak to the manager, after she put me on hold she came back and immediately said we could cancel you now.

If you ever try to cancel your plan and they say you cant until a certain date, that was a complete lie, always escalate it to the manager, they are trying to catch another month of your money.