Riot Support verified my account data and claimed they reset my email, only for a different agent to revoke access the next day claiming "not enough evidence" and force-closing the ticket.
I provided evidence to recover my account, including answering 20+ questions across two long tickets, sharing a PayPal transaction ID (indicating I can send more from specific time-frame they need), and giving highly specific details about a skin I purchased, who I played with, what modes we usually played, on what region was account made etc.
Agent A verified my ownership and claimed they sent a password reset link (which never actually arrived).
24 hours later, Agent B stepped in. He/she told me my evidence wasn't enough without citing what was the problem (my memory is fallible, sure, but I tried to give as honest answers as I could), denied access, and force-closed the ticket. Did anyone have similar experience and is there a way to contact real employee to review the case?