u/Magnanimus_

I've been dealing with intermittent slowness on our cloud hosted ConnectWise Manage (PSA) instance for the past two to three weeks.

I've opened a support ticket and while we can sometimes reproduce the issue while support is watching, normally the problem comes and goes enough that they say the issue is resolved.

I asked if we could have our instance rebooted, they said no. I guess there are multiple instances running on each VM, so they won't do that.

I asked if we could have our instance's resources increased. They said no.

My guess is that they have overprovisioned our instance and this won't be resolved until they reallocate resources or move us to a less busy VM.

Has anyone had any luck getting this resolved?