Hi, 27 M from India 🇮🇳. Looking to chat with people and maybe turn it into a friendship.
Just started working Monday to Friday a new job so I will be busy most days but Saturday and Sunday I am available to talk. We can start by what you do Monday to Friday a job or business or you are still studying or maybe just enjoying your life. I will happy to listen to you.
Or how do you spend your weekends?
This position is On site.
Position - Real Time Analyst
Location - Candor techspace
About the job
Monitor real time metrics (attendance & schedule
adherence, average handle time- AHT
automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance.
Requirements:
Bachelor's Degree
1+ years of work experience with Workforce Management
Job position - Real Time Analyst
About the job
Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account's service level agreements
Provide real-time performance reports (aux activities, hold time, after call usage) and post mortem reports to Operations leaders in the established cadence
Proactively communicate intraday challenges impacting service level agreements to Operation leaders in support required actions
Support communication with team leaders and frontline team members
Requirements added by the job poster
Bachelor's Degree
• 1+ years of work experience with Workforce Management
Location - ON SITE - Candor TechSpace.