Weekly Thread for Support Cases
Hello everyone
To make it easier for us to track, report, and escalate customer issues, we’re introducing a weekly Thread for support cases.
Going forward, please use the weekly thread to report your case instead of creating a separate post.
What to include in your comment
Please make sure you share:
• Order details / Order ID
• WCID or RET number, if applicable
• A brief description of the issue
• Any relevant details that can help us investigate the case
Having these details allows us to identify your case quickly and escalate it to the right team.
Please note: Separate posts regarding individual customer cases may be removed and redirected to the relevant weekly thread. This is to help us keep all cases organised and ensure that nothing gets missed.
A quick reminder about language
We absolutely understand that unresolved issues can be frustrating, and we want you to be able to voice those concerns. At the same time, please keep the conversation respectful and civil.
Personal attacks, abusive language, harassment, or disrespect towards our team or other community members will not be tolerated.
We’re here to listen, help, and get your concerns to the right people.