Sebo Customer Service
About a month ago I made a post regarding some shocks I received from my Sebo E3 Premium in my first week of purchasing.
I contacted Sebo right after and they asked me to wipe down the machine again and try again in which I received another shock.
Sebo arranged a collection for the item to do some checks on it. However, they found no faults.
Now they are charging me handling fees which were never explained to me when they first asked me to do a collection. The alternative is that they send the item back to me which I don't feel comfortable with since I'm around children and pets and I do believe there is an issue with the machine.
I live in a normal house with standard carpeting and they're attributing the shocks to humidity or my carpet being the issue.
No fees were ever explained to me prior. The agent herself said on call, which was recorded, that she never explained handling fees to me over the phone as she herself believed they would find a fault and fix it. I don't want to pay any extra fees which were never explained to me prior to arranging a collection.
Has anyone ever had similar experiences or dealt with customer service before? I'm not sure how to proceed.
Many thanks to any replies.